This Privacy Policy explains how Shaghr collects, uses, and protects your information when you use shaghr.com and our related services. Your privacy matters to us, and we are committed to safeguarding your personal data.
Data We Collect
Data you provide
- Phone number: When you subscribe to WhatsApp job alerts, we store your phone number so we can send you alerts.
- Selected specializations: Used to filter the jobs we send you.
- Language preference: Arabic or English.
- WhatsApp messages: Such as STOP commands or language-change requests.
Data we collect automatically
- Usage data: IP address, browser, pages visited, referrer, timestamp.
- Interaction events: Such as clicking the subscribe button, opening a job page, running a search.
- Cookies: A PostHog cookie used to recognise your visit and provide a consistent experience.
How We Use Your Data
- To deliver job alerts matching your interests.
- To operate the website and improve the user experience.
- To respond to your inquiries and support requests.
- For internal analytics to understand which features are most useful.
- To comply with legal obligations.
Sharing With Third Parties
We do not sell your data. We share it only with the following providers, strictly to the extent needed to operate the platform:
- Meta (WhatsApp Cloud API): For sending and receiving WhatsApp messages.
- PostHog: Product analytics and feature flags.
- Chatwoot: For managing WhatsApp support conversations.
- Government authorities, when required by a legally binding request.
Where Data Is Processed
Platform data is hosted on servers in the European Union. Some data (such as via WhatsApp and PostHog) may be processed in other countries under their own privacy policies.
Retention
- Subscription data (phone, specializations, language): kept until you unsubscribe, then deleted within 30 days.
- Server logs and analytics: kept for no more than 12 months.
- Support conversation logs (Chatwoot): kept for no more than 24 months.
Your Rights
You have the right to:
- Access the data we hold about you.
- Correct any inaccurate data.
- Request deletion of your data (by sending STOP via WhatsApp or emailing us).
- Withdraw consent to receive alerts at any time.
Security
We take reasonable technical and organisational measures to protect your data (TLS encryption, access restrictions, backups). However, no system on the internet can guarantee 100% security.
Children's Privacy
The service is not intended for children under 18, and we do not knowingly collect data from them. If you believe a child has provided us with data, please contact us to delete it.
Cookies
We use cookies that are necessary to operate the site, plus a PostHog cookie for analytics. You can disable cookies in your browser settings, but some features may be affected.
Changes to This Policy
We may update this policy from time to time. Material changes will be announced on the home page; minor edits will be reflected directly on this page with an updated "last updated" date.
Contact
For any question or request regarding your data, contact us at shaghr.help@outlook.com.