ROLE OBJECTIVE Junior Specialist, Applications Operations provides first-level technical and operational support for OTECH's cloud platforms, Linux server infrastructure, hosting services, marketplace, and integrated business applications. The role performs routine monitoring, Linux server administration, service provisioning, basic troubleshooting, operational tasks, and customer support while assisting Specialists and Senior Specialists in managing complex infrastructure, application, and automation environments. This role ensures the availability, stability, security, and efficient delivery of OTECH's Linux-based infrastructure, cloud services, marketplace offerings, billing systems, and customer-facing platforms while contributing to service excellence and operational efficiency. RESPONSIBILITIES Cloud Service Management, Application Monitoring & Daily Checks Monitor the health, availability, and performance of cloud services including Microsoft 365 NCE, DNS, shared hosting, dedicated hosting, email services, and Kubernetes clusters Perform routine operational checks on service dashboards, monitoring tools, backups, and scheduled tasks Monitor application dashboards, scheduled tasks, and notification panels for issues Perform routine health checks on modules, workflows, user access states, and simple integration points Identify abnormalities and escalate to Specialists when necessary Update daily checklists and operational logs Linux Server Administration & System Operations • Monitor, administer, and maintain Linux servers across production, staging, and development environments • Perform routine system administration tasks including user management, package updates, patching, security hardening, and service management • Monitor server health, resource utilization, system logs, and scheduled jobs • Troubleshoot Linux operating system, service, performance, and connectivity issues • Support backup, restoration, disaster recovery, and server lifecycle management • Escalate complex operating system and infrastructure issues when required Kubernetes & Platform Operations Assist in monitoring Kubernetes clusters, Linux container workloads, and orchestration platform components Support application deployments, container scaling, and cluster health validation Perform basic troubleshooting of pods, services, ingress, storage, and node-related issues Escalate platform-related issues to Specialists when required Basic Troubleshooting & Ticket Handling Respond to L1 support tickets and user queries related to application functions Perform simple diagnostics including workflow validation, form checks, user access verification, and data review Reproduce reported issues to support isolation and understanding Log all activities clearly in the ticketing tool as per process guidelines Escalate issues promptly with appropriate detail when beyond L1 scope Support for Deployments, Changes & Releases Assist during application deployments by observing system behaviour and logging anomalies Run basic validation tests after patches or configuration updates Support UAT preparations by executing simple test cases Document findings and report inconsistencies to Specialists or Team Lead Otech Marketplace & Billing Operations Support OTECH Marketplace product provisioning, catalog management, and subscription workflows Assist in billing platform operations, order processing, invoicing, and service synchronization Validate successful provisioning and billing of customer subscriptions Investigate and report provisioning or billing discrepancies Automation & API Integration Support Assist in Linux-based operational automation, scripting, and billing automation workflows Monitor automated jobs, scheduled tasks, cron jobs, and integration processes Support API connectivity validation and basic troubleshooting Escalate integration failures and workflow exceptions for further investigation Customer Support & Activation Assistance Provide guidance to users on simple functional questions and navigation Support onboarding tasks including account setup, access validation, and basic configuration Follow communication protocols to share clear and accurate updates with customers Escalate customer-impacting issues immediately to senior staff Documentation & Reporting Maintain accurate ticket notes, checklists, and support documentation Update basic troubleshooting guides or knowledge base entries when required Prepare simple daily/weekly summaries for the Team Lead on recurring issues or patterns ROLE SPECIFICATIONS Qualification Bachelor’s degree in Computer Science, Information Systems, IT, or related field Diploma holders with strong technical aptitude may be considered Certification ITIL Foundation certification preferred Red Hat Certified System Administrator (RHCSA) certification preferred Cloud platform certifications in Linux, Kubernetes, Microsoft 365, or related technologies will be an added advantage Experience 1–2 years of experience in application support, IT support, or related technical roles Skills Basic understanding of Linux server administration, cloud hosting platforms, and enterprise application environments Basic knowledge of Microsoft 365, DNS, web hosting, email services, databases, and Kubernetes platforms Ability to follow structured troubleshooting methodologies, standard operating procedures, and escalation processes Familiarity with scripting, automation concepts, and API integrations is preferred Basic analytical and problem-solving skills with the ability to diagnose technical issues efficiently Excellent communication, customer service, and stakeholder management skills Familiarity with ticketing systems, monitoring tools, and IT service management platforms is preferred Ability to work effectively in a fast-paced, customer-focused operational environment
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