Junior Specialist Applications Operation || أخصائي عمليات التطبيقات

ROLE OBJECTIVE

Junior Specialist, Applications Operations provides first-level technical and operational support for OTECH's cloud platforms, Linux server infrastructure, hosting services, marketplace, and integrated business applications.

The role performs routine monitoring, Linux server administration, service provisioning, basic troubleshooting, operational tasks, and customer support while assisting Specialists and Senior Specialists in managing complex infrastructure, application, and automation environments.

This role ensures the availability, stability, security, and efficient delivery of OTECH's Linux-based infrastructure, cloud services, marketplace offerings, billing systems, and customer-facing platforms while contributing to service excellence and operational efficiency.

RESPONSIBILITIES

Cloud Service Management, Application Monitoring & Daily Checks

Monitor the health, availability, and performance of cloud services including Microsoft 365 NCE, DNS, shared hosting, dedicated hosting, email services, and Kubernetes clusters

Perform routine operational checks on service dashboards, monitoring tools, backups, and scheduled tasks

Monitor application dashboards, scheduled tasks, and notification panels for issues

Perform routine health checks on modules, workflows, user access states, and simple integration points

Identify abnormalities and escalate to Specialists when necessary

Update daily checklists and operational logs

Linux Server Administration & System Operations

• Monitor, administer, and maintain Linux servers across production, staging, and development environments

• Perform routine system administration tasks including user management, package updates, patching, security hardening, and service management

• Monitor server health, resource utilization, system logs, and scheduled jobs

• Troubleshoot Linux operating system, service, performance, and connectivity issues

• Support backup, restoration, disaster recovery, and server lifecycle management

• Escalate complex operating system and infrastructure issues when required

Kubernetes & Platform Operations

Assist in monitoring Kubernetes clusters, Linux container workloads, and orchestration platform components

Support application deployments, container scaling, and cluster health validation

Perform basic troubleshooting of pods, services, ingress, storage, and node-related issues

Escalate platform-related issues to Specialists when required

Basic Troubleshooting & Ticket Handling

Respond to L1 support tickets and user queries related to application functions

Perform simple diagnostics including workflow validation, form checks, user access verification, and data review

Reproduce reported issues to support isolation and understanding

Log all activities clearly in the ticketing tool as per process guidelines

Escalate issues promptly with appropriate detail when beyond L1 scope

Support for Deployments, Changes & Releases

Assist during application deployments by observing system behaviour and logging anomalies

Run basic validation tests after patches or configuration updates

Support UAT preparations by executing simple test cases

Document findings and report inconsistencies to Specialists or Team Lead

Otech Marketplace & Billing Operations

Support OTECH Marketplace product provisioning, catalog management, and subscription workflows

Assist in billing platform operations, order processing, invoicing, and service synchronization

Validate successful provisioning and billing of customer subscriptions

Investigate and report provisioning or billing discrepancies

Automation & API Integration Support

Assist in Linux-based operational automation, scripting, and billing automation workflows

Monitor automated jobs, scheduled tasks, cron jobs, and integration processes

Support API connectivity validation and basic troubleshooting

Escalate integration failures and workflow exceptions for further investigation

Customer Support & Activation Assistance

Provide guidance to users on simple functional questions and navigation

Support onboarding tasks including account setup, access validation, and basic configuration

Follow communication protocols to share clear and accurate updates with customers

Escalate customer-impacting issues immediately to senior staff

Documentation & Reporting

Maintain accurate ticket notes, checklists, and support documentation

Update basic troubleshooting guides or knowledge base entries when required

Prepare simple daily/weekly summaries for the Team Lead on recurring issues or patterns

ROLE SPECIFICATIONS

Qualification

Bachelor’s degree in Computer Science, Information Systems, IT, or related field

Diploma holders with strong technical aptitude may be considered

Certification

ITIL Foundation certification preferred

Red Hat Certified System Administrator (RHCSA) certification preferred

Cloud platform certifications in Linux, Kubernetes, Microsoft 365, or related technologies will be an added advantage

Experience

1–2 years of experience in application support, IT support, or related technical roles

Skills

Basic understanding of Linux server administration, cloud hosting platforms, and enterprise application environments

Basic knowledge of Microsoft 365, DNS, web hosting, email services, databases, and Kubernetes platforms

Ability to follow structured troubleshooting methodologies, standard operating procedures, and escalation processes

Familiarity with scripting, automation concepts, and API integrations is preferred

Basic analytical and problem-solving skills with the ability to diagnose technical issues efficiently

Excellent communication, customer service, and stakeholder management skills

Familiarity with ticketing systems, monitoring tools, and IT service management platforms is preferred

Ability to work effectively in a fast-paced, customer-focused operational environment