Nama Water Services (Oman Water and Wastewater Services Company) is pleased to announce a "Training for Employment" , in collaboration with its contracted companies that offer permanent job opportunities in the water and wastewater sector. Job Title: Service Desk Technician Reports To: IT Support Manager / Service Desk Supervisor Job Details • Number of Vacancies: 3 Position • Salary Range: OMR 500 – 620 per month • Work Location: All governorates of Oman except Dhofar (Preference will be given to applicants from the local governorate) Job Purpose The Service Desk Technician is responsible for providing first-line technical support to end users, resolving IT-related issues, and ensuring efficient operation of IT services across the organization. ________________________________________ Key Responsibilities • Provide first-line support for hardware, software, network, and system-related issues. • Respond to user requests via phone, email, or ticketing system in a timely manner. • Troubleshoot and resolve basic technical issues or escalate complex problems to higher support levels. • Install, configure, and maintain computer systems, peripherals, and software applications. • Support user account management, including password resets and access requests. • Log, track, and update service tickets in the IT service management system. • Assist in maintaining IT assets inventory and documentation. • Support system updates, patches, and routine maintenance activities. • Ensure compliance with IT policies, procedures, and security standards. • Provide guidance and basic training to end users when needed. ________________________________________ Qualifications • Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related field. ________________________________________ Experience • Practical Experience: 0 (No prior work experience required) • Fresh graduates are welcome to apply. ________________________________________ Technical Skills • Basic knowledge of computer hardware, software, and operating systems. • Understanding of IT troubleshooting and support concepts. • Familiarity with Windows, Microsoft Office, and basic networking concepts. • Knowledge of ticketing systems (e.g., ServiceNow or similar) is an advantage. • Ability to learn technical systems quickly. ________________________________________ Soft Skills • Strong communication and customer service skills. • Good problem-solving abilities. • Ability to work under pressure and handle multiple requests. • Attention to detail and patience when dealing with users. • Teamwork and collaboration skills. ________________________________________ Working Conditions • Office-based and service desk environment. • May require shift work or on-call support depending on operational needs. Application Note : • The applicant must be a job seeker. • The applicant must be an Omani national. • For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement. • The applicant must not have previously benefited from any training program funded by either the public or private sector. • The applicant must have no more than three (3) years of work experience. • The applicant must not be more than 38 years of age • The closing date is 3rd August 2026.
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