Service Desk Technician

Nama Water Services (Oman Water and Wastewater Services Company) is pleased to announce a "Training for Employment" , in collaboration with its contracted companies that offer permanent job opportunities in the water and wastewater sector.

Job Title: Service Desk Technician

Reports To: IT Support Manager / Service Desk Supervisor

Job Details
• Number of Vacancies: 3 Position
• Salary Range: OMR 500 – 620 per month
• Work Location: All governorates of Oman except Dhofar (Preference will be given to applicants from the local governorate)

Job Purpose
The Service Desk Technician is responsible for providing first-line technical support to end users, resolving IT-related issues, and ensuring efficient operation of IT services across the organization.
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Key Responsibilities
• Provide first-line support for hardware, software, network, and system-related issues.
• Respond to user requests via phone, email, or ticketing system in a timely manner.
• Troubleshoot and resolve basic technical issues or escalate complex problems to higher support levels.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Support user account management, including password resets and access requests.
• Log, track, and update service tickets in the IT service management system.
• Assist in maintaining IT assets inventory and documentation.
• Support system updates, patches, and routine maintenance activities.
• Ensure compliance with IT policies, procedures, and security standards.
• Provide guidance and basic training to end users when needed.
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Qualifications
• Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related field.
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Experience
• Practical Experience: 0 (No prior work experience required)
• Fresh graduates are welcome to apply.
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Technical Skills
• Basic knowledge of computer hardware, software, and operating systems.
• Understanding of IT troubleshooting and support concepts.
• Familiarity with Windows, Microsoft Office, and basic networking concepts.
• Knowledge of ticketing systems (e.g., ServiceNow or similar) is an advantage.
• Ability to learn technical systems quickly.
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Soft Skills
• Strong communication and customer service skills.
• Good problem-solving abilities.
• Ability to work under pressure and handle multiple requests.
• Attention to detail and patience when dealing with users.
• Teamwork and collaboration skills.
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Working Conditions
• Office-based and service desk environment.
• May require shift work or on-call support depending on operational needs.

Application Note :
• The applicant must be a job seeker.
• The applicant must be an Omani national.
• For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement.
• The applicant must not have previously benefited from any training program funded by either the public or private sector.
• The applicant must have no more than three (3) years of work experience.
• The applicant must not be more than 38 years of age
• The closing date is 3rd August 2026.