Qualifications and Experience: Bachelor’s degree in Business, Engineering, IT, or a related fieldExperience: 5 – 7 years in customer support, service operations, or customer experience roles, with at least 3–5 years in a leadership role managing multi-level teams Technical Skills: Proven expertise with CRM and ticketing systems (Odoo, Zendesk, ServiceNow, or similar)Strong understanding of technical support workflows, field service operations, and escalation managementAbility to analyze operational data, KPIs, and customer feedback to drive decisionsSoft Skills: Experience in building, coaching, and leading high-performing teamsSkilled in operational strategy, process optimization, and cross-functional collaborationStrong decision-making and accountability for outcomes Soft Skills: Excellent problem-solving and root-cause analysis capabilitiesStrong communication and stakeholder management skillsCustomer-centric mindset with focus on operational excellenceAbility to manage multiple priorities in a fast-paced, dynamic environmentLanguage RequirementsEnglish (fluent written and verbal) – MandatoryArabic (fluent written and verbal) – Mandatory
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