Customer Experience & Support Lead/ Supervisor

Qualifications and Experience:

Bachelor’s degree in Business, Engineering,
IT, or a related fieldExperience: 5 – 7 years in customer support,
service operations, or customer experience roles, with at least 3–5 years in
a leadership role managing multi-level teams

Technical Skills:

Proven
expertise with CRM and ticketing systems (Odoo, Zendesk, ServiceNow, or
similar)Strong
understanding of technical support workflows, field service operations, and
escalation managementAbility
to analyze operational data, KPIs, and customer feedback to drive decisionsSoft Skills:

Experience
in building, coaching, and leading high-performing teamsSkilled
in operational strategy, process optimization, and cross-functional
collaborationStrong
decision-making and accountability for outcomes

Soft Skills:

Excellent
problem-solving and root-cause analysis capabilitiesStrong
communication and stakeholder management skillsCustomer-centric
mindset with focus on operational excellenceAbility
to manage multiple priorities in a fast-paced, dynamic environmentLanguage RequirementsEnglish (fluent written and verbal) – MandatoryArabic (fluent written and verbal) – Mandatory