Basic SectionBasic SectionNo. Of Openings1DesignationOT.Senior ManagerSkillsSkill ITIL Education SpecializationBachelors in Computer ScienceProfessional Certification No data available Job DescriptionRole Purpose:Ensure digital services, systems, and projects are operationally ready for production by governing operational requirements, service transition, and change readiness aligned with ITIL service transition practices and telecom operational frameworks.Position Information Unit: Digital & Technology Location: MuscatGrade: L2Minimum role requirements:Bachelor’s degree in relevant discipline8 years’ experience with 3 years in a management positionKey AccountabilitiesDefine readiness standards for new digital servicesEstablish readiness criteria for production deploymentEnsure operational preparedness before go-liveDefine operational requirements for systems and platformsEnsure requirements are considered during designProtect operational stability of new solutionsEnsure RFPs include operational support requirementsValidate vendor solutions against operational readiness needsAlign solutions with operational capabilitiesGovern readiness reviews before production launchEnsure monitoring and operational controls are preparedValidate operational handover from build teamsManage transition from build to operationsAlign deployment with ITIL Service Transition practicesEnsure structured knowledge transferAssess operational impact of technology changesEnsure controlled change introductionProtect production stabilityValidate infrastructure and application readinessEnsure systems can support operational workloadsPrevent capacity-related service issuesEnsure operational documentation and runbooks existSupport knowledge transfer to operational teamsMaintain operational readiness documentationCoordinate readiness with architecture and engineering teamsAlign project delivery with operational needsEnsure consistent readiness governanceAlign readiness practices with ITIL change and release frameworksKey Competencies LeadershipAssertiveness and Conflict ResolutionFostering Learning and DevelopmentInspiring and Leading OthersLeading Change and Cultivates InnovationVisioning and AlignmentBehavioralDrives AchievementsEthics & Compliance Timely Decision - Making
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