JOB CONTENT Responsible for supporting software quality assurance activities throughout the Software Development Life Cycle (SDLC). The role assists in testing, validating, and verifying banking applications and technology solutions to ensure compliance with business requirements, functional specifications, and quality standards. 2. Duties and Responsibilities Participate in software quality assurance activities throughout the Software Development Life Cycle (SDLC). Assist in preparing and maintaining test plans, test scenarios, test cases, and test execution documentation. Review business requirements, functional specifications, and user stories to understand testing requirements and ensure adequate test coverage. Execute functional, integration, system, regression, smoke, and User Acceptance Testing (UAT). Prepare and maintain test data required for testing activities. Record, track, and verify defects identified during testing cycles and support defect resolution activities. Perform API testing using approved testing tools such as Postman or similar platforms. Support database validation and data integrity testing activities using SQL queries. Participate in validating banking processes, digital channels, payment services, customer onboarding, account management, and related business functions. Assist in test automation activities and maintenance of automated test scripts where applicable. Support system deployment validation and post-implementation testing activities. Maintain testing evidence, reports, and quality assurance documentation. Participate in quality reviews and ensure compliance with established testing standards and procedures. Collaborate with developers, business users, vendors, and project teams to support successful solution delivery. Contribute to continuous improvement initiatives related to testing processes, quality assurance practices, and automation. Prepare testing progress updates and contribute to test summary and quality reports. The job holder may be required to undertake additional responsibilities depending on Management and Business requirements. KEY INTERACTIONS 1. Internal – Head of SME – Section Head – Client Relationship (Head Office) – SME Client Relationship, Risk, Operations, Credit Administration and other functions as required – Branch Manager and Branch Operations teams 2. External – SME clients and other external stakeholders as required. MINIMUM EDUCATION, QUALIFICATIONS SKILLS Education: – Bachelor’s degree in computer science, Information Technology, Software Engineering, Information Systems, or a related field. Experience: – Minimum 1 year and up to 3 years of experience in Software Quality Assurance, Software Testing, Information Technology, Banking Systems, or a related field. – Experience in testing banking applications, digital channels, payment systems, or financial applications is preferred. – Familiarity with Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC). – Internship, project-based, or hands-on experience in Quality Assurance within banking or financial services environments will be considered an advantage. Fresh graduates with relevant internship, academic project, or practical training experience may be considered. – Exposure to banking systems or financial services is an advantage. Fresh graduates with relevant internships or project experience may be considered. Special Skills & Knowledge: – Basic understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC). – Knowledge of software testing methodologies and defect management processes. – Familiarity with test management and defect tracking tools such as Jira or Azure DevOps. – Basic knowledge of API testing using Postman or similar tools. – Basic SQL knowledge for database validation and testing. – Familiarity with automation testing concepts and tools is an advantage. – Understanding of Agile and Scrum methodologies is preferred. – Knowledge of banking applications and digital channels is an advantage. KEY COMPETENCIES – As specified in Job Competency Profile
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