Job Purpose:To answer incoming phone calls from customers and answer questions and inquiries concerning the products and services of the Bank while building customer's interest in the services and products offered by the Bank.Key Tasks and Duties:Maintain full information about all our products, processes, services and marketing offers. The product features and benefits should be explained to the customer on spotAssist customers who have specific inquiries.Build customer's interest in the services and products offered.Provide personalized customer service of the highest level.Update the existing databases with changes and the status of each customer/prospective customerArrange calling customer for products Promotional and other activity such as activation of card , fraud calls & othersFollow up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departmentsAchieve business specific goals and targetsProvide inputs to enhance products, processes and services on the basis of customer feedbackEnsure constant self development and learning of banks products, systems and policiesApply appropriate actions to effectively control a telephone callProvide customer satisfaction to both internal and external customers and strive to continuously improve service deliveryArrange for the dispatch of products, information packages, brochures across the GCC to customers and other interested parties.Follow up the calls of the customer with clerical duties; faxing, filling, doing checks on credit references as well as liaising with other departments.Update the existing databases with changes and the status of each customer/prospective customers.Ability to calm disgruntled customers with ease.
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