Job description / Role Job Type Full Time Job Location Muscat, Oman Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function Marketing, Advertising & PR Company Industry Travel, Hotel & Tourism Job summary Responsible for handling local social catering opportunities for the property. Responsible for achieving and exceeding the hotel catering sales revenue goals. Provides day-to-day supervision to catering sales associates that are on-property, dependent on the volume of local social catering business. Contracts and closes local catering and social business, and ensures that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. Candidate profile Education and experience High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. Core work activities Maximizing revenue & managing profitability Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals. Proactively solicits affiliate business associated with citywide events. Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Maximizes revenue by up-selling packages and creative food and beverage offerings. Identifies and implements process improvements and best practices. Gains understanding of the hotel’s primary target customer and service expectations. Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the business. Managing sales activities Manages the sales efforts for the hotel related to local social catering business. Responds to incoming catering opportunities for the hotel. Closes the best opportunities for the hotel based on market conditions and hotel needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Designs, develops, and sells creative catered events. Develops and manages catering sales revenue and operation budgets, and provides forecasting reports. Identifies and assists with selling, implementing and following-through on catering promotions. Promotes accountability to drive superior business results. Executes sales strategies and business processes. Executes and supports customer service standards and hotel’s brand standards. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Participates in and practices daily service basics of the brand (i.e., MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard Basics of the Day). Building successful relationships Works collaboratively with property sales and marketing colleagues and above property sales, as well as other hotel departments to ensure sales efforts are coordinated, complementary and not duplicative. Develops a close working relationship with operations to ensure execution of strategies at the hotel level. Works with the management team to create and implement a catering sales plan addressing revenue, customers and market. Works with the property’s food and beverage team to develop menus that drive sales. Interacts effectively with vendors, competitors, local community, catering associations and other hotel departments (including sales, kitchen and events) in order to ensure guest satisfaction. Ensures that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. Providing exceptional customer service Serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott International. Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. Additional responsibilities Performs other duties, as assigned, to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. About the Company Marriott International is the world's largest hotel company based in Bethesda, Maryland, USA, with more than 6,000 properties in 122 countries and reported revenues of nearly $14 billion in fiscal year 2015. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. The company operates and franchises hotels and licenses vacation ownership resorts under 30 brands. Marriott International has more than 500,000 people working worldwide at managed or franchised properties, as well as at corporate offices. The company has been consistently recognized as a top employer and for its superior business ethics. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Apply Now
اشترك مجاناً واختر تخصصاتك، وسنرسل لك الوظائف المناسبة مباشرة على واتساب
اشترك عبر واتساب مجاناً