Job DescriptionRoles & ResponsibilitiesTraining Strategy & PlanningDevelop and implement a structured training strategy for restaurant staff, aligned with the company’s operational goals, service standards, and brand values.Conduct regular training needs assessments across restaurant operations, kitchen, service, and support teams.Plan and manage annual and quarterly training calendars covering service excellence, food safety, operational efficiency, and leadership development.Training Program & Curriculum DevelopmentDesign, develop, and update training programs, lesson plans, manuals, and digital learning materials for restaurant staff.Customize training modules for different roles, including service crew, cashiers, baristas, chefs, kitchen staff, supervisors, and restaurant managers.Ensure all training content reflects brand standards, customer experience expectations, and operational procedures.Training Delivery & FacilitationDeliver effective classroom, on-the-job, and virtual training sessions across restaurant locations.Conduct induction and onboarding programs for new hires to ensure rapid integration and productivity.Coach supervisors and managers on effective team training and performance management practices.Operational & Service Excellence TrainingTrain staff on customer service standards, guest handling, complaint resolution, upselling, and service etiquette.Reinforce food preparation standards, hygiene practices, portion control, and operational workflows.Support operational rollouts, menu launches, and new system or process implementations through targeted training.Compliance, Health & SafetyEnsure training programs comply with food safety standards, local health regulations, and company policies.Develop SOPs and training modules on hygiene, workplace safety, equipment handling, and emergency procedures.Monitor and reinforce compliance through audits, refresher training, and corrective action plans.Performance Evaluation & Continuous ImprovementEvaluate training effectiveness through assessments, observations, feedback, and operational performance metrics.Identify skill gaps and recommend improvement actions to enhance staff productivity and service quality.Maintain accurate training records, attendance logs, and certification data.Talent Development & Succession PlanningIdentify high-potential employees and design career development and cross-training pathways.Support succession planning by preparing staff for supervisory and managerial roles.Partner with HR and operations to align training with talent management initiatives.Stakeholder & Cross-Functional CoordinationWork closely with restaurant managers, operations teams, HR, quality assurance, and brand departments to identify training requirements.Coordinate training implementation across multiple restaurant locations to ensure consistency in service and operational standards.Liaise with external trainers and vendors when specialized training is required.Reporting & DocumentationPrepare and submit training reports, progress updates, and performance insights to senior management.Track training KPIs, return on training investment, and impact on operational results.
اشترك مجاناً واختر تخصصاتك، وسنرسل لك الوظائف المناسبة مباشرة على واتساب
اشترك عبر واتساب مجاناً