ROLE OBJECTIVE Junior Specialist, Applications Operations provides first-level technical and operational support for OTECH's cloud platforms, Linux server infrastructure, hosting services, marketplace, and integrated business applications.The role performs routine monitoring, Linux server administration, service provisioning, basic troubleshooting, operational tasks, and customer support while assisting Specialists and Senior Specialists in managing complex infrastructure, application, and automation environments.This role ensures the availability, stability, security, and efficient delivery of OTECH's Linux-based infrastructure, cloud services, marketplace offerings, billing systems, and customer-facing platforms while contributing to service excellence and operational efficiency. RESPONSIBILITIES Cloud Service Management, Application Monitoring & Daily ChecksMonitor the health, availability, and performance of cloud services including Microsoft 365 NCE, DNS, shared hosting, dedicated hosting, email services, and Kubernetes clustersPerform routine operational checks on service dashboards, monitoring tools, backups, and scheduled tasksMonitor application dashboards, scheduled tasks, and notification panels for issuesPerform routine health checks on modules, workflows, user access states, and simple integration pointsIdentify abnormalities and escalate to Specialists when necessaryUpdate daily checklists and operational logsLinux Server Administration & System Operations• Monitor, administer, and maintain Linux servers across production, staging, and development environments• Perform routine system administration tasks including user management, package updates, patching, security hardening, and service management• Monitor server health, resource utilization, system logs, and scheduled jobs• Troubleshoot Linux operating system, service, performance, and connectivity issues• Support backup, restoration, disaster recovery, and server lifecycle management• Escalate complex operating system and infrastructure issues when requiredKubernetes & Platform OperationsAssist in monitoring Kubernetes clusters, Linux container workloads, and orchestration platform componentsSupport application deployments, container scaling, and cluster health validationPerform basic troubleshooting of pods, services, ingress, storage, and node-related issuesEscalate platform-related issues to Specialists when requiredBasic Troubleshooting & Ticket HandlingRespond to L1 support tickets and user queries related to application functionsPerform simple diagnostics including workflow validation, form checks, user access verification, and data reviewReproduce reported issues to support isolation and understandingLog all activities clearly in the ticketing tool as per process guidelinesEscalate issues promptly with appropriate detail when beyond L1 scopeSupport for Deployments, Changes & ReleasesAssist during application deployments by observing system behaviour and logging anomaliesRun basic validation tests after patches or configuration updatesSupport UAT preparations by executing simple test casesDocument findings and report inconsistencies to Specialists or Team LeadOtech Marketplace & Billing OperationsSupport OTECH Marketplace product provisioning, catalog management, and subscription workflowsAssist in billing platform operations, order processing, invoicing, and service synchronizationValidate successful provisioning and billing of customer subscriptionsInvestigate and report provisioning or billing discrepanciesAutomation & API Integration SupportAssist in Linux-based operational automation, scripting, and billing automation workflowsMonitor automated jobs, scheduled tasks, cron jobs, and integration processesSupport API connectivity validation and basic troubleshootingEscalate integration failures and workflow exceptions for further investigationCustomer Support & Activation AssistanceProvide guidance to users on simple functional questions and navigationSupport onboarding tasks including account setup, access validation, and basic configurationFollow communication protocols to share clear and accurate updates with customersEscalate customer-impacting issues immediately to senior staffDocumentation & ReportingMaintain accurate ticket notes, checklists, and support documentationUpdate basic troubleshooting guides or knowledge base entries when requiredPrepare simple daily/weekly summaries for the Team Lead on recurring issues or patterns
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