Job Title Mobile Banking UI/UX Lead Grade / Band Manager Grade Department Digital Banking Reports To Mobile Banking – Head of Product & Sales JOB PURPOSE This position is a pivotal design leadership role within Bank Muscat's Digital Banking division. The incumbent will own the end-to-end user experience strategy for the bank's mobile-first digital banking platform — the primary channel through which Bank Muscat is driving digital penetration and customer engagement across all segments in Oman. The UI/UX Lead is expected to operate at both a strategic and hands-on level, setting design standards whilst actively contributing to high-impact product initiatives. This role is accountable for defining UX standards, building and leading the design function, and ensuring every customer touchpoint on the mobile app an is intuitive, accessible, and distinctly world-class. KEY RESPONSIBILITIES • Define and execute the bank's overarching UX strategy, ensuring design aligns with the brand vision and business objectives of a digital-first Mobile banking experience in Oman. • Establish and maintain a comprehensive Design System and Component Library that ensures consistency, scalability, and velocity across all product squads. • Lead and oversee user research programmes including qualitative interviews, usability testing, contextual inquiry, and quantitative surveys with Omani and GCC-based customer segments. • Translate research insights and behavioural analytics into actionable design improvements and product feature recommendations. • Develop and maintain detailed customer personas, journey maps, and service blueprints for key banking use-cases (onboarding, payments, PFM, wealth, insurance). • Continuously benchmark the bank's UX against regional and global neobank leaders (e.g., Revolut, Monzo, Mashreq Neo, LiV) to inform innovation priorities. • Own the delivery of wireframes, interactive prototypes, high-fidelity UI mockups, and detailed design specifications for features across iOS, Android Qualifications & Technical Skills • Bachelor's degree in User Experience Design, Interaction Design, Graphic Design, Human-Computer Interaction, Computer Science, or a closely related field. Master's degree preferred. • Professional certifications in UX (e.g., Nielsen Norman Group UX Certification, Google UX Design Certificate) are a strong advantage. • Expert proficiency in Figma (components, auto-layout, variables, and dev mode); experience with Sketch or Adobe XD is a plus. • Familiarity with Jira, Confluence, and agile delivery practices. Experience • Minimum 10 years of progressive UX/UI design experience, with at least 4 years in a lead or senior designer role within a fintech, digital bank, neobank, or financial services organisation. • Demonstrated experience designing complex retail banking mobile banking applications on iOS and Android. • Prior experience designing for Arabic-language (RTL) audiences is highly desirable. • Experience working in or with GCC/MENA market banking products preferred.
اشترك مجاناً واختر تخصصاتك، وسنرسل لك الوظائف المناسبة مباشرة على واتساب
اشترك عبر واتساب مجاناً