IT Coordinator -Sahim Program

<p><strong>Role Objective</strong></p>
<p>To support and enhance the organization’s IT operations by managing infrastructure, providing user support, and maintaining secure and efficient network and server systems. The IT Officer is expected to bring practical experience and a proactive approach to ensure the smooth functioning of all IT-related services and contribute to the organization's overall technological growth.</p>
<p><strong>Duties and Responsibilities</strong></p>
<p><strong>IT Infrastructure Management:</strong></p>
<p>Assist staff with installation, diagnostics and repair of operating system, software and hardware.</p>
<p>Diagnosing and log problems with staff and computers</p>
<p>Manage Users’ Accounts creation, Group Membership, Permission and Password reset</p>
<p><strong>Help Desk Support:</strong></p>
<p>Provide technical support to end-users via in-person, phone, or remote assistance.</p>
<p>Troubleshoot hardware and software issues.</p>
<p>Manage user access and resolve system-related queries</p>
<p><strong>Server Administration:</strong></p>
<p>Install, configure, and manage Windows/Linux servers.</p>
<p>Ensure data backup, disaster recovery, and server security policies are in place.</p>
<p>Perform regular system updates and maintenance tasks.</p>
<p><strong>QUALIFICATION &amp; SKILLS GUIDELINES</strong></p>
<p><strong>Education: (Minimum) </strong></p>
<p>Bachelor’s degree in information technology</p>
<p><strong>Experience: (Years and nature of experience)</strong></p>
<p>Fresh Graduate.</p>
<p><strong>Special Skills &amp; Knowledge</strong></p>
<p>Technical Support: Strong troubleshooting skills for hardware, software, and network issues.</p>
<p>Networking: Understanding of LAN/WAN, routers, switches, firewalls, and wireless technologies.</p>
<p>Server Administration: Experience with Windows/Linux servers, backups, and system maintenance.</p>
<p>IT Infrastructure Management: Ability to manage and maintain IT assets, systems, and configurations.</p>
<p>Help Desk Operations: Proficient in providing end-user support and managing service requests.</p>
<p>Cybersecurity Awareness: Basic understanding of IT security principles and best practices.</p>
<p>Communication: Clear and effective communication with technical and non-technical users.</p>
<p>Time Management: Ability to prioritize tasks and manage multiple issues efficiently.</p>
<p>Documentation: Skilled in maintaining technical records, logs, and user guides.</p>
<p>Teamwork: Collaborative mindset with a proactive and solution-oriented approach.</p>
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<p><strong>Eligibility Requirements</strong></p>
<p>The applicant must not be older than 30 years.</p>
<p>The applicant must not have previously received any employment-linked training opportunity or on-the-job training funded by any governmental or private entity in the Sultanate of Oman.</p>
<p>The applicant must successfully pass the required medical examination.</p>
<p>The applicant must be registered as a job seeker in the Ministry of Labour records for a minimum period of three (3) months</p>