Job Description – Key Account Manager – OmanJob Title: Key Account ManagerLocation: OmanExperience: 1–7 yearsEmployment Type: Full-timeJob OverviewWe are seeking a dynamic and results-oriented Key Account Manager (KAM) to manage and grow strategic customer accounts in Oman.The ideal candidate will have strong experience in B2B account management, enterprise sales, customer relationship management, and solution selling, with a proven ability to retain key clients, identify business opportunities, drive upselling and cross-selling, and build long-term customer partnerships.Experience in Background Verification (BGV), Employment Screening, Identity Verification, Compliance, IT, Technology, SaaS, or related industries is highly preferred.Key ResponsibilitiesManage and develop a portfolio of key enterprise and corporate accounts.Build and maintain strong, long-term relationships with key decision-makers and stakeholders.Act as the primary point of contact for assigned strategic customers.Understand customer requirements, challenges, and objectives and recommend suitable solutions.Drive account growth, upselling, cross-selling, and revenue expansion within existing accounts.Identify new opportunities within existing customers and develop account growth strategies.Monitor customer satisfaction and proactively address issues to support strong client retention.Conduct regular client meetings, business reviews, presentations, and solution discussions.Develop and maintain strategic account plans for key customers.Coordinate with internal delivery, operations, technical, and support teams to ensure successful service delivery.Manage contract renewals and identify opportunities for long-term engagements.Maintain accurate account information, sales activities, opportunities, and forecasts in the CRM.Monitor account performance, revenue, profitability, and customer engagement.Stay updated on market trends, competitor activities, and customer requirements.Prepare regular account reports, sales forecasts, and business development updates.Support new client acquisition when opportunities arise within the assigned market.Build strong relationships with senior-level stakeholders and decision-makers.RequirementsBachelor's Degree or Diploma in Business, Marketing, Information Technology, or a related field.1–7 years of experience in Key Account Management, B2B Sales, Enterprise Sales, Business Development, or Client Relationship Management.Proven experience managing enterprise or strategic customer accounts.Strong track record in account growth, customer retention, upselling, and cross-selling.Experience managing the complete customer relationship lifecycle.Strong negotiation, presentation, communication, and stakeholder management skills.Ability to understand customer requirements and propose appropriate business or technology solutions.Experience using CRM systems and managing account pipelines.Strong commercial awareness and understanding of B2B sales processes.Fluent in Arabic and English.Experience working with customers or accounts in the Oman market is highly preferred.Ability to work independently and manage multiple strategic accounts effectively.Willingness to travel within Oman for client meetings when required.Preferred Industry BackgroundCandidates with experience in the following industries are highly preferred:Background Verification (BGV)Government SalesEmployment Screening & VerificationIdentity VerificationCompliance / KYC / AML SolutionsIT Services & ConsultingSoftware / SaaSERP / CRM SolutionsCloud SolutionsCybersecuritySystem Integrators (SI)Managed Service Providers (MSP)HR Technology / HR SolutionsDigital Transformation / Technology SolutionsPreferred SkillsKey Account ManagementEnterprise Account ManagementB2B SalesClient Relationship ManagementCustomer RetentionAccount GrowthUpselling & Cross-SellingEnterprise SalesSolution SellingStakeholder ManagementContract NegotiationClient AcquisitionCRM ManagementPipeline ManagementRevenue GrowthStrategic Account PlanningPresentation & Negotiation Skills
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