Job Purpose : Support Product team - To support product teams with coordination with stakeholders, competition mapping, staff training, product testing, data & campaign management, customer complaints and audit queries.Key Tasks and Duties:Products:Assist in launching and implementing new and innovative products as per the market, customer and bank's requirementAssist in partnering with various departments for strategic tie-ups with companies/organizations and preparing special package/product offersLook into competition offerings and counter efforts by refreshing VPImplement, manage & analyze surveys / market research on branches on asset productsAssist in implementation of customer and staff campaigns and incentive programsSimplifying the Process and Documentation Pack for products when neededMaintaining update MIS for the products and its timely circulations to the management including the market researchCoordinating with IT & concerned teams for launching and revamping of productsDevelop sales incentive programs and sales contests in conjunction with the Performance Management teamAssist business in developing alternate distribution channels for sourcing and referrals and partnership opportunitiesAssist in training and supporting frontline staff with documentations, collaterals and updating the academy staffManage and follow up the customer complains and mid office queries to closureAssist in internal audit, compliance, risk and other audits on retail productsAny other assignments, as given by the senior management from time to time.
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