Infrastructure Management:§Design, implement, and manage on-premises and cloud infrastructure ensuring scalability, resilience, and cost efficiency.§Administer and maintain data center, servers, storage, virtualization, and cloud platforms to ensure reliable and high-performance operations.§Monitor infrastructure health, performance, capacity, and operational KPIs using monitoring and alerting tools.§Automate infrastructure operations and optimize service delivery to improve efficiency and reduce manual errors.§Implement and maintain infrastructure security controls, access management, and compliance with regulatory and cybersecurity frameworks.§Ensure to enforce infrastructure standards, governance controls, and configuration baselines.§Perform capacity planning, lifecycle management, and asset optimization including warranty and refresh tracking.§Involved in infrastructure incident, problem, and change management activities including root-cause analysis and CAB participation.§Develop and maintain SOPs, architecture documentation, and operational knowledge repositories.§Provide advanced technical support and mentorship to support teams and handle escalation cases.§Collaborate with internal stakeholders, vendors, and service teams to enhance service delivery and customer satisfaction.§Evaluate emerging technologies and vendor solutions to support innovation, modernization, and continuous improvement.Business Continuity:§Participate in cconducting impact assessments to identify critical systems, dependencies, and define RTO/RPO requirements.§Involved in designing and maintaining disaster recovery and high-availability architectures, including replication, backup strategies, and cloud/site recovery solutions.§Plan, execute, and document DR and backup testing, including failover exercises, restore validation, and corrective actions.§Monitor backup and DR health, maintain recovery documentation and runbooks, and continuously improve BC/DR readiness based on incident reviews and audit requirements.Security Management:§Implement and maintain best security controls, practices and solutions to protect company’s systems and data.§Manage identity, access governance, and segregation of duties while enforcing security policies and minimum baselines.§Oversee vulnerability management, patching, endpoint protection, encryption, and overall security posture.§Monitor threats and security incidents while proactively addressing emerging risks and improvements.§Ensure compliance with cybersecurity standards, governance requirements, audits, and provide security guidance and documentation.Projects Management:§Manage assigned Technology Infrastructure projects to ensure adherence to budget, schedule, and scope of project.§Participate in the assigned technology related projects managed by the business units.§Develops, maintains, and revises proposals for assigned projects including project objectives, technologies, systems, information specifications, timelines, etc.§Identify, assess, and mitigate project risks while ensuring compliance with governance, security, and regulatory requirements.§Establishes and implements project communication plans, providing status updates to affected staff and stakeholders.§Work closely with the vendor’s team and monitor the implementation activities in line with technical specifications.§Ensure accurate and up to date documentations are in place for IT Infrastructure components.Vendor Management:§Interact with vendors for specific requirements to understand the functionality and recommend the best solutions in line with business requirements.§Involved in vendor selection, contracting, performance monitoring, and lifecycle management to ensure alignment with technical, security, compliance, and organizational requirements.§Manage vendor risk, and service delivery through compliance assurance, deliverable validation, and stakeholder coordination.Ensure vendors are properly onboarded and offboarded in line with Information Security Policy, including security due diligence, access control, compliance verification, and timely revocation of vendor access upon contract closure.RequirementsMinimum Qualification§Bachelor’s degree in computer science, Information Technology, Networking, or a related field.§Professional certification in Microsoft Systems Administration and/or Cloud Infrastructure Technologies is highly preferred.§Professional certification in Cloud Security Technologies, Information Security or Networking is preferred.Minimum Experience & Knowledge & Skills§Minimum of three years of hands-on experience in configuration, administration, and maintenance of IT infrastructure components, including servers, storage, backup and security systems.§Strong practical experience managing Microsoft on-premises technologies (e.g., Active Directory, DNS, Windows Server, Hyper-V,..).§Proven experience managing Microsoft cloud technologies, including Microsoft 365, Entra ID, Intune, Microsoft Defender, and related services.§Basic hands-on experience administering Linux-based servers.§Solid theoretical and practical understanding of networking concepts, protocols, and architectures.§Good knowledge and experience in network security best practices and infrastructure hardening.§Practical experience with physical security systems such as access control systems, CCTV, and VoIP solutions.
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