SENIOR SPECIALIST NETWORK

<div style="border-top: none; border-right: none; border-left: none; border-image: initial; border-bottom: 1pt solid windowtext; padding: 0in 0in 1pt; font-size: 14px;" id="isPasted" fr-original-style="mso-element:para-border-div;border:none;border-bottom:solid windowtext 1.0pt; mso-border-bottom-alt:solid windowtext .5pt;padding:0in 0in 1.0pt 0in;"><p style="border: none; padding: 0in; font-size: 14px;" fr-original-style="border:none;mso-border-bottom-alt:solid windowtext .5pt; padding:0in;mso-padding-alt:0in 0in 1.0pt 0in;"><strong fr-original-style="" style="font-weight: 700;">ROLE OBJECTIVE&nbsp;</strong></p></div><p style="margin: 3pt 0in; text-align: justify; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:0in;text-align:justify;line-height:130%;">Senior Specialist, Network is responsible for delivering advanced L2 network operations support within ODP’s managed services environment</p><p style="margin: 3pt 0in; text-align: justify; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:0in;text-align:justify;line-height:130%;"></p><p style="margin: 3pt 0in; text-align: justify; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:0in;text-align:justify;line-height:130%;">The role ensures stability, availability, performance, and security of customer and internal network infrastructure by executing troubleshooting, configuration, monitoring, while ensuring timely escalation of design-level or complex engineering issues to <strong fr-original-style="" style="font-weight: 700;">Technology &amp; Innovation (CCOE)</strong></p><p style="margin: 3pt 0in; text-align: justify; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:0in;text-align:justify;line-height:130%;"><br>The Senior Specialist acts as a senior technical authority during incidents, changes, and maintenance windows while supporting Junior Specialists and coordinating with vendors when required</p><div style="border-top: none; border-right: none; border-left: none; border-image: initial; border-bottom: 1pt solid windowtext; padding: 0in 0in 1pt; font-size: 14px;" fr-original-style="mso-element:para-border-div;border:none;border-bottom:solid windowtext 1.0pt; mso-border-bottom-alt:solid windowtext .5pt;padding:0in 0in 1.0pt 0in;"><p style="text-align: justify; border: none; padding: 0in; font-size: 14px;" fr-original-style="text-align:justify;border:none;mso-border-bottom-alt: solid windowtext .5pt;padding:0in;mso-padding-alt:0in 0in 1.0pt 0in;"><strong fr-original-style="" style="font-weight: 700;">&nbsp;</strong></p><p style="text-align: justify; border: none; padding: 0in; font-size: 14px;" fr-original-style="text-align:justify;border:none;mso-border-bottom-alt: solid windowtext .5pt;padding:0in;mso-padding-alt:0in 0in 1.0pt 0in;"><strong fr-original-style="" style="font-weight: 700;">RESPONSIBILITIES</strong></p></div><p style="margin: 3pt 0in; text-align: justify; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:0in;text-align:justify;line-height:130%;tab-stops:list .5in;"><strong fr-original-style="" style="font-weight: 700;">Network Operations and L2 Support</strong></p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l5 level1 lfo1;tab-stops:list .5in;">Operate and maintain enterprise and cloud network environments including routing, switching, firewalls, and load balancers</p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l5 level1 lfo1;tab-stops:list .5in;">Provide advanced L2 troubleshooting for network incidents within approved procedures and runbooks</p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l5 level1 lfo1;tab-stops:list .5in;">Ensure network services meet availability and performance SLAs</p><p style="margin: 3pt 0in; text-align: justify; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:0in;text-align:justify;line-height:130%;tab-stops:list .5in;"><strong fr-original-style="" style="font-weight: 700;">Incident Handling and Escalation</strong></p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l6 level1 lfo2;tab-stops:list .5in;">Investigate and resolve network incidents using structured troubleshooting methodologies</p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l6 level1 lfo2;tab-stops:list .5in;">Analyse logs and monitoring data to identify root causes within L2 scope</p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l6 level1 lfo2;tab-stops:list .5in;">Escalate complex or design-related issues to Team Lead and <strong fr-original-style="" style="font-weight: 700;">Technology &amp; Innovation (COE)</strong></p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l6 level1 lfo2;tab-stops:list .5in;">Provide accurate updates and documentation in incident tickets</p><p style="margin: 3pt 0in; text-align: justify; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:0in;text-align:justify;line-height:130%;tab-stops:list .5in;"><strong fr-original-style="" style="font-weight: 700;">Monitoring and Performance</strong></p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l3 level1 lfo3;tab-stops:list .5in;">Monitor network health, availability, and performance using approved tools</p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l3 level1 lfo3;tab-stops:list .5in;">Identify recurring issues and performance trends</p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l3 level1 lfo3;tab-stops:list .5in;">Tune alerts and thresholds in coordination with Team Lead</p><p style="margin: 3pt 0in; text-align: justify; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:0in;text-align:justify;line-height:130%;tab-stops:list .5in;"><strong fr-original-style="" style="font-weight: 700;">Network Configuration and Maintenance</strong></p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l2 level1 lfo4;tab-stops:list .5in;">Execute approved network configurations, patches, and maintenance activities</p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l2 level1 lfo4;tab-stops:list .5in;">Validate post-change stability and escalate engineering concerns to COE</p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l2 level1 lfo4;tab-stops:list .5in;">Support capacity growth and lifecycle activities from an operational perspective</p><p style="margin: 3pt 0in; text-align: justify; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:0in;text-align:justify;line-height:130%;tab-stops:list .5in;"><strong fr-original-style="" style="font-weight: 700;">Security Operations</strong></p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l0 level1 lfo5;tab-stops:list .5in;">Implement and maintain network security controls as per operational standards</p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l0 level1 lfo5;tab-stops:list .5in;">Support investigation of network-related security incidents</p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l0 level1 lfo5;tab-stops:list .5in;">Escalate advanced security engineering issues to COE</p><p style="margin: 3pt 0in; text-align: justify; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:0in;text-align:justify;line-height:130%;tab-stops:list .5in;"><strong fr-original-style="" style="font-weight: 700;">Vendor Coordination</strong></p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l7 level1 lfo6;tab-stops:list .5in;">Work with vendors for operational troubleshooting and support cases</p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l7 level1 lfo6;tab-stops:list .5in;">Provide complete diagnostics for vendor and COE escalations</p><p style="margin: 3pt 0in; text-align: justify; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:0in;text-align:justify;line-height:130%;tab-stops:list .5in;"><strong fr-original-style="" style="font-weight: 700;">Documentation and Knowledge Management</strong></p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l1 level1 lfo7;tab-stops:list .5in;">Maintain network documentation, diagrams, and troubleshooting guides</p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l1 level1 lfo7;tab-stops:list .5in;">Document incident resolutions and known issues</p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l1 level1 lfo7;tab-stops:list .5in;">Support operational best-practice development</p><p style="margin: 3pt 0in; text-align: justify; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:0in;text-align:justify;line-height:130%;tab-stops:list .5in;"><strong fr-original-style="" style="font-weight: 700;">Team Support and Knowledge Sharing</strong></p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l4 level1 lfo8;tab-stops:list .5in;">Provide guidance and mentoring to Junior Network Specialists</p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l4 level1 lfo8;tab-stops:list .5in;">Share knowledge during incident reviews and operational discussions</p>