Job Title Team Leader – IT Infrastructure & Cloud Function Information & Digital Services Stream IDS & Facility Location Oman - Duqm Budget control *OPEX and/or CAPEX and/or Revenue amount as relevant* Reporting to Head, IT Operation Direct reports TBD Job purpose The Team Leader, IT Network & Infrastructure is responsible for leading and governing IT Infrastructure, IT Network, and IT Service Desk functions, ensuring secure, reliable, and high-performing enterprise IT services across on-premises, cloud, and hybrid environments. The role drives availability, scalability, and disaster recovery readiness while ensuring efficient end-user support, seamless connectivity, and continuity of business-critical operations. The position will act in accordance with the OQ8’s Mission, Vision, Values & Strategies, as well as, policies, guidelines and standards, supported by an IT Technology platform, HSE standards, Omani’s government & other legal justifications, and best international practices in consonance with national objectives. Infrastructure & Cloud: Lead the architecture, design, and operations of enterprise infrastructure across on-premises, cloud, and hybrid environments, ensuring scalability, security, high availability, and disaster recovery readiness. Identity & Security: Oversee identity and access management (AD, Azure AD/Entra ID), ensuring secure, compliant access control and governance across all platforms. Virtualization & Data Center: Manage compute, virtualization (VMware), storage, and data center technologies, including capacity planning, lifecycle management, and performance optimization. Backup & Disaster Recovery: Ensure robust backup, recovery, and disaster recovery capabilities aligned with RPO/RTO targets, including regular testing and compliance with regulatory requirements. Networking: Oversee enterprise network infrastructure, ensuring resilient, secure, and high-performing connectivity across all environments. Operating Systems & Platforms: Manage Windows and Linux environments, supporting performance, patching, and hybrid platforms including containers where applicable. Service Desk & IT Operations: Lead IT Service Desk operations, ensuring efficient incident and request management, high service quality, SLA compliance, and a strong end-user experience. Governance & Vendor Management: Act as the technical escalation point, manage vendors and service providers, define SLAs and operational models, and ensure successful delivery of infrastructure initiatives. Key interactions Internal: Corporate Services and all OQ8 Functions External: Staffing specialized Contractors, Vendors & Suppliers Notable Working Conditions. Office environment, intensive computer screen use, sporadic visits to operation site. Education requirements Minimum Qualifications for this position is a Bachelor’s degree in Engineering - Computer Science, Information Technology, or related field. Language Excellent knowledge of written, read, and spoken English (required) | Arabic - Native (desirable) Background and experience Competencies and skills Minimum 10+ years in IT infrastructure within large enterprise setup. Experience in Oil & Gas sector is good to have, or relevant Field 5+ years in a senior/lead role covering data centre, cloud/hybrid, identity, networking, virtualization, storage, and HA/DR ready environments. Proven experience designing and operating highly available, resilient infrastructure aligned to RPO/RTO targets. Hands on expertise in Microsoft AD/Azure AD, VMware, Azure IaaS, SAN/NAS/Tape, Networking, Windows & Linux, and Enterprise Backup. Experience leading teams, managing multiple vendors, and supporting 24×7 mission critical services. IT Service Management Experience(ITIL-based): Applying basic ITIL processes (incident, request, change), to managing service performance and SLAs, and ultimately leading and optimizing end-to-end IT service delivery aligned with business objectives. Soft & Leadership: Strong people leadership and team management capability. Clear, confident communication and stakeholder engagement across technical and business teams. Strategic and analytical thinker with sound commercial awareness. Ability to lead multiple initiatives in complex, 24×7 operational environments. Strength in relationship building, cross‑functional collaboration, and vendor interaction. Effective business and process analysis translating requirements into infrastructure outcomes. Excellent problem‑solving, organization, and decision‑making skills under pressure. Core Competencies: Strategic leadership Strong in Building IT infrastructure. High availability and disaster recovery mindset. Strong analytical and problem-solving ability. Ability to operate in complex enterprise and shared services environments. Excellent communication and stakeholder engagement. Infrastructure project delivery and execution (planning, coordination, delivery). Structured systems analysis and infrastructure design. Data centre and advanced infrastructure technical depth. Contract and vendor management (review, governance, delivery oversight). Quality‑driven execution with adherence to IT best practices and accuracy.
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