SR. MANAGER, STRATEGY PLANNING & PROCESS DEVELOPMENT || مدير أول التخطيط الاستراتيجي وتطوير العمليات

<p dir = "auto">ROLE OBJECTIVE&nbsp;</p>
<p dir = "auto">Sr. Manager, Strategy Planning &amp; Process Development will lead the annual strategy cycle and drive operational excellence across Lead‑to‑Order, Order‑to‑Cash and Hire‑to‑Retire processes for Otech’s core businesses - data centre, cloud services, cybersecurity and system integration. The role will partner with management/shareholders and functional leaders to translate strategic direction into OKRs, the Annual Operating Plan (AOP), budgets and execution roadmaps; govern an enterprise portfolio of initiatives; and establish process model governance, KPI cadences and continuous‑improvement programs that reduce cycle times, improve quality, accelerate service activation/provisioning, improve billing accuracy/DSO, and strengthen compliance.&nbsp;</p>
<p dir = "auto">The Sr. manager will build an agile, data‑driven culture and manage a small team to deliver measurable business outcomes.</p>
<p dir = "auto">RESPONSIBILITIES</p>
<p dir = "auto">Strategy development, planning and monitoring</p>
<p dir = "auto">• Support the development, review, and refresh of corporate strategy in collaboration with business leaders</p>
<p dir = "auto">• Conduct environmental scans, market analysis, and benchmarking to inform strategic choices</p>
<p dir = "auto">• Convert strategy into OKRs and Annual Operating Plan (AOP) with budgets and owners; align with capacity plans, product roadmap, pricing and channel/partnership motions.</p>
<p dir = "auto">• Drive realisation via stage gated execution of strategic initiatives&nbsp;</p>
<p dir = "auto">• Enforce Delegations of Authority (DOA), investment stage gates, and audit ready documentation; prepare IC/board materials as required.</p>
<p dir = "auto">Business Performance &amp; KPIs</p>
<p dir = "auto">• Define and monitor company-wide KPIs aligned with strategic objectives and transformation programs</p>
<p dir = "auto">• Prepare executive dashboards and insights to support data-driven decision-making</p>
<p dir = "auto">• Track progress of strategic initiatives and recommend course corrections as needed</p>
<p dir = "auto">• Track pipeline growth, win/loss rates, annual run rate, utilisation, churn/expansion, DSO, billing accuracy, activation lead time, NPS/CES; publish executive dashboards and insights.</p>
<p dir = "auto">Process Development &amp; Optimization</p>
<p dir = "auto">• Map, assess, and redesign core business processes to improve efficiency, agility, and quality</p>
<p dir = "auto">• Lead‑to‑Order (L2O): Definitions, solution scoping; approvals (DOA); contract readiness.</p>
<p dir = "auto">• Order‑to‑Cash (O2C): order acceptance; service activation/provisioning, change orders; usage/subscription/milestone billing; credit control &amp; collections.</p>
<p dir = "auto">• Hire‑to‑Retire (H2R): technical onboarding, mandatory training/certifications, payroll and clearance.</p>
<p dir = "auto">• Facilitate process harmonization across functions using standard methodologies (e.g., Lean, Six Sigma)</p>
<p dir = "auto">• Identify automation or digitization opportunities to reduce manual effort and improve outcomes</p>
<p dir = "auto">Governance &amp; Operating Model</p>
<p dir = "auto">• Support development of governance structures, RACI matrices, and performance accountability models</p>
<p dir = "auto">• Maintain the enterprise initiative portfolio (charters, value cases, dependencies, risks); chair monthly/quarterly reviews.</p>
<p dir = "auto">• Define operating models and process ownership structures for new business functions or services</p>
<p dir = "auto">• Incorporate Internal Audit recommendations; maintain decision logs and control evidence.</p>
<p dir = "auto">Agile coaching and ways of working</p>
<p dir = "auto">• Establish Scrum/Kanban for cross functional squads (Quote to Activate, Bill to Collect, Hire to Onboard); define ceremonies, WIP limits and definitions of ready/done</p>
<p dir = "auto">• Coach leaders and teams; measure throughput/lead time and adoption.</p>
<p dir = "auto">Change management and enablement&nbsp;</p>
<p dir = "auto">• Execute comms and adoption plans; deliver training on new processes and OKR/AOP practices; provide hypercare during go‑lives.</p>
<p dir = "auto">• Maintain a central repository of strategies, process maps, SOPs and playbooks.</p>
<p dir = "auto">Stakeholder Engagement &amp; Communication</p>
<p dir = "auto">• Prepare strategic reports and presentations for C-suite and Board</p>
<p dir = "auto">• Facilitate cross-functional alignment and manage communications around key initiatives</p>
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<p dir = "auto">ROLE SPECIFICATIONS&nbsp;</p>
<p dir = "auto">Qualification • Bachelor’s degree in Business Administration, Economics, Engineering, or related field. Postgraduate qualifications (e.g., MBA, MSc in Strategy or Operations) preferred</p>
<p dir = "auto">Certification • Certifications in strategy, business process improvement, or project management (e.g., Lean Six Sigma, PMP, BSC) are an advantage</p>
<p dir = "auto">Experience • 7–12+ years in strategy execution/PMO/process excellence or transformation, with 3–5 years leading cross functional initiatives in ICT/cloud/DC/cyber/telecom.</p>
<p dir = "auto">Skills </p>
<p dir = "auto">• Strategic planning and business analysis</p>
<p dir = "auto">• Process mapping and reengineering</p>
<p dir = "auto">• Data-driven performance tracking</p>
<p dir = "auto">• Executive reporting and communication</p>
<p dir = "auto">• Business process modelling tools (e.g., Visio, ARIS)</p>
<p dir = "auto">• Proficiency in Excel, PowerPoint, BI dashboards</p>
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<p dir = "auto">Competency Type Competency Proficiency level&nbsp;</p>
<p dir = "auto">Leadership Strategic planning &amp; executive influence Role model</p>
<p dir = "auto">Leadership Portfolio governance &amp; benefits realisation Advanced</p>
<p dir = "auto">Behavioural Programme management &amp; follow through Advanced</p>
<p dir = "auto">Behavioural Planning &amp; coordination Advanced</p>
<p dir = "auto">Core Data driven decision making Advanced</p>
<p dir = "auto">Core Communication &amp; change leadership Advanced</p>
<p dir = "auto">Technical OKR/AOP design &amp; performance cadence Advanced</p>
<p dir = "auto">Technical Business process analysis &amp; redesign Advanced</p>
<p dir = "auto">Technical Performance monitoring &amp; KPI development Advanced</p>
<p dir = "auto">Technical Business case &amp; transformation support Advanced</p>
<p dir = "auto">Technical Familiarity with project governance &amp; operating models Advanced</p>
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