Attache Lounge

<p>To facilitate and provide excellent customer service to all our premium lounge customer as per standards set by the management</p>
<p>and promotes a good work culture with respect to the company core values.</p>
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<p>Area of responsibility</p>
<p>1. Ensure that designated responsibilities are executed in accordance with applicable regulations and standards of Oman</p>
<p>Air.</p>
<p>2. Shall comply with laws, regulations and procedures of the State of work location.</p>
<p>3. Be familiar with the laws, regulations and procedures pertinent to the performance of the duties.</p>
<p>4. Responsible to execute quality responsibilities in accordance with Quality Assurance Operations Manual</p>
<p>5. Responsible to execute safety responsibilities in accordance with Safety Management Systems Manual.</p>
<p>6. Provide exceptional customer service by warmly greeting and welcoming guests, proactively addressing their inquiries</p>
<p>and requests, and ensuring their comfort throughout their lounge experience</p>
<p>7. Demonstrate a world-class service attitude by consistently providing accurate information and exceeding the</p>
<p>expectations of every premium guest, in strict accordance with company policy.</p>
<p>8. Be knowledgeable about the food and drinks displayed in the lounge and ensure that ah menus provide in the lounge</p>
<p>will be as per the menu rotations and as directed by the management.</p>
<p>9. Provide exceptional guest service by promptly and professionally resolving complaints and concerns and reporting any</p>
<p>incidents or suspicious activity to management.</p>
<p>10. Maintain the readiness of all dining areas and food and beverage counters for service, ensuring they are fully stocked</p>
<p>and appropriately arranged.</p>
<p>11. Ensure all the private area, business Centre and toilets are being monitored for cleanliness.</p>
<p>12. Manage food and beverage inventory, including forecasting demand and maintaining stock levels. Report any inventory</p>
<p>issues to the shift in-charge.</p>
<p>13. Lounge be kept clean and tidy and ensure cleaning schedules maintained</p>
<p>14. Hygiene guidelines to be adhered as per company polices.</p>
<p>15. Maintain stock control of food and beverage items.</p>
<p>16. Attend duty punctuality as per the duty rosters and ensure smart cleaning uniform is always worn as per company</p>
<p>grooming policy.</p>
<p>17. Report any malfunctioning of equipment to shift in charge so that corrective action can be taken.</p>
<p>18. Perform any other related tasks as assigned by the Management.</p>
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<p>MINIMUM EDUCATION, QUALIFICATIONS &amp; SKILLS</p>
<p>Education &amp; Experience</p>
<p>• Secondary school certificate with 4 years of relevant experience preferably in five-star hotel or</p>
<p>restaurant establishment</p>
<p>• certificate in catering operation service food and beverage service training (advantageous but not</p>
<p>essential)</p>
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<p>Special Skills &amp; Knowledge</p>
<p>• Proficient in English (Spoken &amp; Written)</p>
<p>• Computer literate</p>
<p>• Knowledge of Arabic or an international language will be advantage and desirable</p>
<p>• Good management skills</p>
<p>• Eye for details</p>
<p>• Good, strong and pleasant interpersonal skills</p>