Job PurposePrepare business cases for desired solutions to streamlining complex processesIdentify and leveraging the potential of team towards process simplificationTo manage all activities coming under the purview of trade services section and to support the business of Corporate Banking and other units such as Business Banking, SME, Government as well as Financial Institutionals Group. Work closely with Head of Credit Administration/ Credit Risk Management unit for achieving the banks objectives/plans for Trade ServicesKey Tasks and DutiesTo ensure high quality service delivery to customersManage the staff assigned to the level determined by senior managementProvide guidance on technical matters relating to trade and provide advisory services to internal and external customersConduct gap analysis activity and conclude the area of focus. Subsequently re imagining the processes and establish to be processes workflowsActively participate in transformational projects drafting requirements, preparing test scenarios, managing user acceptance testing and managing transition between changesManage stakeholders and resources for execution of transformation projects, including prioritise human resource allocation (ITD), financial resource allocation, interdependencies etc.Develop and maintain systems for “measure-to-manage” showing processing performanceTo attend to audit queries and compliance related to Corporate Banking and FIGTo handle training session for the TSS staff / other department of the Banks as well as for corporate clients on trade financeProvide effective leadership to trade service Unit and motivate & Develop resourcesTo support the business group for any new trade product for Corporate Customers as well as FIGTo ensure controls are in place for reduced operational losses and errors proactivelyPlan, organise & coordinate all resources of the unit so as to maintain and further improve efficiencyReview unit activities and processes periodicallyReview and recommend required changes to guarantee texts, agreements and various other documents in order to protect the bank from possible lossesMonitor staff performance and provide guidance and leadershipReview products, process & People to achieve Bank’s overall strategyEnsure adequate Checking/Authorization of trade transactions and be accountable for accuracy and speed of service deliveryMaintain close customer contacts and deepen relationshipsEnsure Maker and Checker concept are implementedPut in place operational framework to proactively detect potential operational errors and lossesMonthly and weekly MIS on finding key operational controls/ actual activities are conducted correctlyEnsure monthly team meetings are held with your unit team members with clear action points
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