Job DescriptionRoles & ResponsibilitiesOperational OversightSupervise all branch activities to ensure smooth and profitable operations.Monitor shelf availability and ensure timely replenishment.Manage daily ordering of fresh items and other categories to maintain stock levels.Conduct 3–4 daily rounds of the store to check expiry dates, zone maintenance, and overall standards.Ensure fresh items quality is checked daily to avoid customer complaints.Sales & Financial PerformanceMonitor and work towards achieving branch sales targets.Push and motivate the team to maximize financial outcomes from the store.Analyze sales trends and implement strategies to improve revenue and profitability.Coordinate with department heads to ensure category wise sales growth and margin achievement.Compliance & StandardsEnsure expiry checks on shelves and warehouse are completed regularly.Maintain departmental displays according to visual merchandising standards.Implement and enforce the store checklist for hygiene, safety, and operational compliance.Staff ManagementAssign and monitor staff duties across departments.Ensure staff complete daily operational tasks (expiry checks, zone maintenance, replenishment).Prepare weekly staff schedules with department heads, aligned to requirements and rush hours.Provide training and guidance to uphold company standards.Procurement & InventoryWork closely with procurement teams to monitor item availability, especially seasonal and fast moving products.Ensure proper stock rotation and minimize wastage.Track demand trends and adjust ordering accordingly.Customer ServiceGuarantee the best customer service experience through well stocked shelves, clean zones, and fresh product quality.Resolve customer complaints promptly and professionally.Support promotional campaigns and seasonal events.
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