Role Overview Company is seeking a highly organized and proactive Operations G Scheduling Executive tomanage the academy’s daily operational workflow.This role sits at the operational core of the academy, ensuring schedules run smoothly, enquiries are handled efficiently, and operational systems remain accurate and well- coordinated.The position requires strong multitasking ability, excellent communication skills, and thediscipline to manage multiple operational activities simultaneously.Key areas of responsibility include: Scheduling and slot optimization Enquiry handling and player onboardingParent and coach coordinationCRM and booking system managementBilling coordination and payment follow-upPlatform and operational systems supportCore Responsibilities Scheduling G Slot Management Manage weekly and daily training schedules across coaches, players, and courtsMaximize schedule utilization and minimize idle slotsCoordinate cancellations, rescheduling, waiting lists, and make-up sessionsEnsure accurate scheduling with no coach or court conflictsEnquiries G Player OnboardingManage incoming enquiries from WhatsApp, phone, website, and social mediaProvide clear information to prospective players and parentsCoordinate trial sessions and onboardingMaintain accurate CRM records and player categorizationDaily Operational Coordination Act as the main communication link between parents, coaches, and managementManage attendance issues, substitutions, and schedule changesMaintain clear and professional daily communicationRecord attendance and support operational trackingBooking System G CRM ManagementOperate the academy’s scheduling and booking platform (First Class Retention)Maintain accurate player profiles, schedules, and enrolmentsEnsure real-time system accuracy across scheduling and CRM platformsIdentify and coordinate resolution of system issues when requiredBilling G Payment CoordinationSupport billing preparation and session validationCoordinate with Accounts for accurate invoicing through Zoho BooksTrack outstanding balances and support payment follow-upAssist with monthly coach revenue and billing reconciliationPlatforms G Systems CoordinationSupport the effective operation of the academy’s business platforms including scheduling, CRM, billing and communication / messaging toolsUnderstand how operational data flows between systemsMonitor platform integrations and flag issues, bugs, inconsistencies, or disruptionsCoordinate with technology partners to resolve issues C fixes as neededTechnology, Platforms G ToolsWork confidently across the academy’s digital tools, including scheduling software, CRM systems, billing platforms, Excel, cloud storage tools, and WhatsApp communicationMaintain accurate operational data, records, and templates acrossRegularly check system functionality and document issues clearly for follow-upSupport the use of workflow tools such as Figma or similar for process mapping anddocumentationProcess G Workflow SupportSupport the documentation and improvement of operational workflows Maintain process documentation and workflow diagrams where required Ensure operational templates and communication standards are followed Assist in improving processes as the academy grows RequirementsCandidate Profile: Our CriteriaHighly organized and detail-orientedComfortable managing multiple tasks simultaneouslyA confident and clear communicatorProfessional, positive C cheerful in client interactionsComfortable working with digital platforms and operational systemsProcess-driven with strong follow-up disciplineCalm and solution-oriented during busy operational periods Experience G Skills2–5 years’ experience in operations, scheduling, or service coordination rolesExperience in sports academies, education centers, clinics, or service businessesExperience using CRM or booking systems is highly desirableStrong proficiency in Microsoft Office tools, particularly ExcelExcellent written and spoken English communication skillsStrong customer interface and service Working HoursFlexible working hours aligned with academy training schedules
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