About the opportunityRole SummaryLeads end-to-end operational performance across the Local Shops ecosystem, owning vendor compliance, store fulfillment, assortment quality, and Shopper Cost (CPO) efficiency. Drives day-to-day execution across ground operations, workforce optimization, and cross-functional alignment with all the key stakeholders. Builds scalable processes and high-performing teams to sustain a data-driven, continuously improving operations culture.What's on your plate?Own operational performance across the Local Shops ecosystemLead the day-to-day execution of the ground Operations.Vendor Performance, and Store Operations teams to ensure service quality, efficiency, and operational readiness across all vendors and stores.Own Shopper Cost (CPO) efficiency & workforce optimizationTake full ownership of shopper cost performance by driving initiatives that optimize staffing, scheduling, productivity, and workload distribution to continuously improve Cost per Order (CPO) while maintaining service quality.Lead assortment availability & parityOversee end-to-end assortment governance including:Accurate assortment scanning and new SKU onboardingPromo and price parity across platformsSFTP data accuracy and stock feeds reliabilityEfficient manual stock update processes by ground teamsDrive initiatives to achieve and sustain high availability and assortment quality.Drive vendor operational performance & complianceEnsure strong monitoring of vendor performance, vendor monitoring rules, compensations, fraud prevention, and operational compliance to protect business performance and customer experience.Optimize store fulfillment & preparation efficiencyLead initiatives that improve in-store workflows across picking, packing, checkout, and dispatching to ensure optimal order readiness time and smooth rider pickup flow.Own cross-functional alignment with Logistics & Commercial teamsPartner closely with Logistics, Commercial, Campaigns, and Marketing to ensure:Logistics models and prep-time strategies are optimizedVendor Monitoring Rules are properly configuredOperational risks are proactively mitigated before impacting performance or growthLead operational planning, launches & risk managementAct as the central coordination point for campaigns, launches, and operational initiatives, ensuring full readiness, risk identification, and timely execution across all stakeholders.Build scalable processes & develop high-performing teamsDrive continuous improvement, automation, and process simplification while coaching team leads and strengthening a high-performance, data-driven operations culture.What you need to be successfulWhat Did We Order?Operational & Analytical Excellence - Strong understanding of key operations KPIs with the ability to translate data into actionable initiatives and drive continuous process improvement.Leadership & Stakeholder Management - Proven ability to lead cross-functional teams, collaborate with multiple stakeholders, balance commercial and operational priorities, and manage risks effectively.Planning, Prioritization & Execution - Strong decision-making, workforce planning, and multitasking capabilities with the ability to manage multiple initiatives in fast-paced environments. Technical & Data Tools Proficiency - Advanced Excel/Google Sheets skills and experience working with dashboards and data visualization tools and operational/inventory systems.Ownership & Communication Skills - Highly organized, proactive, and results-driven with strong communication and presentation skills, comfortable operating in high-growth and rapidly changing environments.Who we areTalabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
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