Basic SectionBasic SectionNo. Of Openings1DesignationOT.Senior SpecialistSkillsSkill Data Analysis Dashboard Builder Business Analysis Planning & Monitoring Education SpecializationB.A Business Management (HONS)Professional Certification No data available Job Description Role Purpose: To develop and manage strategic account plans for busniess customers, supporting sales growth through data-driven insights, performance reporting (via different types of tools), and alignment with business objectives. The role ensures cross-functional coordination and enables effective decision-making across connectivity and ICTportfolios. Position Information Title: Unit: Business UnitDivision: Account PlanningLocation: HQ Grade: P6Minimum role requirements: --Qualification: Bachelor’s Degree in relevant fieldExperience: A minimum of 6 years of experience in same field with university degree. Key AccountabilitiesStrategic Account Planning: Lead the development and periodic update of strategic account plans for key business customers, ensuring alignment with sector priorities and organization growth objectives.Sales Strategy Alignment: Support the formulation and execution of commercial and sales strategies by identifying growth areas, new acquisition, cross-sell/upsell opportunities, and customer-specific initiatives in connectivity and ICT services and products.Performance Reporting & KPI Management: Monitor and analyze key performance indicators across sales (ICT and connectivity) portfolios to insure achieving sales targets; provide insights and recommendations to enhance account performance.Dashboard Development: Design, develop, and manage reports and dashboards to visualize sales trends, customer behavior, and pipeline health for internal stakeholders through Power BI, Tableau or any other tools.Data-Driven Decision Support: Use data analytics to deliver actionable insights that support strategic planning, sector reviews, and leadership decision-making.Customer Engagement Planning: Support planning of customer meetings, executive visits, and engagement activities in collaboration with Sector Managers and Sales Leads through CRM+ and or other tools.CRM and Planning Tool Oversight: Ensure accurate and timely updates in CRM systems and planning platforms, maintaining visibility of opportunities and customer interactions.Cross-Functional Collaboration: Act as a liaison between account planning, sales team, product planning, marketing, CEX, billing and collection, and technical teams to ensure strategic plans are feasible and fully supported.Executive Reporting: Prepare and present strategic insights, account reviews, and planning progress to BU management and executive leadership.Governance and Documentation: Maintain high-quality documentation of account plans, sales initiatives, and customer roadmaps in line with internal governance and audit requirements.
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