منقذ سباحة

DUTIES AND RESPONSIBILITIES
 Report to duty and leave on time.
 Ensure Guests are aware of all services and activities available at the pool.
 Check the chemical levels in swimming pools, and steam rooms and ensure its in the required level at the standard
prior to guests using the pool.
 Regularly check the temperature of the pool to ensure they are at set standard.
 Consistently offer professional, friendly and engaging service.
 Provide a high level of guest satisfaction and safety through effective communication.
 Welcome the guest and assistance them with pool towel, escort them to the sun lounge
 Brief every guest using the pool with rule and regulation and ensure guest follow it.
 Ensure swimming pool surrounding area its clean and will presented.
 Constantly Monitor swimming activities for all the guests at the pool area and ensure they are safe
 Ensure the sun loungers are clean, umbrellas are in working shape and, in the correct position and proper working condition.
 Ensure that the umbrellas are fixed properly to their units and ensure that when the umbrellas are not in use they are tidied down for safety precaution.
 Palace extra attention to children, elderly and disabled guests to ensure they are safe.
 Use appropriate rescue techniques if observing swimmers in need of assistance.
 Observe the swimming are for dangerous conditions, unusual or safe activities and swimmers who are struggling.
 Caution swimmers regarding unsafe areas.
 Rescue swimmer in danger of drowning and administer first aid.
 Report accidents, injuries, and unsafe working conditions to the manager, attend and complete safety training and certifications as required by the management.
 Always follow company policies and procedures and proper grooming and personal appearance to be maintained.
 Monitor pool from lifeguard chair.
 Do not leave pools unattended.
 Assist risk & security team to cover unattended shift
 Assist in setting up and running of any special events.
 Put up umbrellas in morning, put down at night.
 Collect the towels at the pool and place in the laundry and coordinate deliver of towels to laundry.
 Report any defects, breakages to supervisor.
 Assist and cooperate with other hotel departments, managers and staff.
 Treat all guests and staff in a polite friendly manner.
 Any other duties deemed appropriate by managers.
 Make yourself familiar with all company rules regulations and emergency procedures.
 Attend training course as directed.
 Any changes you have for the duty rota must be given 7 clear days in advance.
 Portray the hotel/ company in a positive manner.
 Fully responsible for the health club facilities in hotel (pool area /steam/gym/)
Self Management
 Comply with hotel rules and regulations and provisions contained in the employment handbook.
 Comply with company grooming and uniform standards.
 Comply with timekeeping and attendance policies.
 Actively participate in training and development programs and maximize opportunities for self-development.
 Contribute to Recreations Departmental Meetings

Customer Service
 Demonstrate service attributes in accordance with industry expectations and company standards to include:
 Being attentive to guests
 Accurately and promptly fulfilling guest requests
 Understand and anticipate guest needs
 Maintain a high level of knowledge which will enhance the guest experience
 Demonstrate a service attitude that exceeds expectations
 Take appropriate action to resolve guest complaints
 Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers.
 Be able to promote the hotel products and services.
 Maintain a high level of product and service knowledge about our brand hotels.

Health Safety & Security
 Operate equipment using procedures learnt during training to company standards.
 Demonstrate an understanding and an awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
 Familiarize yourself with emergency and evacuation procedures.
 Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager.

General
 Comply with the company corporate code of conduct at all times.
 Familiarize yourself with the company vision and values which link to our model of desired behaviors that we expect all employees to display.
 .Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals.
 Desire and ability to improve your knowledge and abilities through on-going training.
 Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries