POSITION INFORMATION Job Title: PRO & Office Support Officer Department: CEO Office Reporting To: Executive Secretary JOB PURPOSE To provide day-to-day office support, reception support, and basic PRO coordination to help ensure smooth administrative operations and proper handling of routine office requirements. DIMENSIONS External Interface(s) • Clients • Vendors/suppliers • Strategic partners Internal Interface(s): • Product • Business development/commercial • Service Delivery • Customer success team KEY ACCOUNTABILITIES AND RESPONSIBILITIES • Support front office and reception activities when required. • Receive visitors, direct them properly, and assist with basic office coordination. • Handle routine document delivery, collection, and filing tasks. • Support PRO-related follow-up for government transactions, office documents, and administrative requirements. • Assist in preparing and submitting routine forms, letters, and supporting documents. • Follow up on approvals, signatures, and basic office requests. • Maintain records of submitted and received documents. • Support coordination with internal departments and external entities when required. • Assist with office arrangements, meeting support, and general administrative tasks. • Perform other routine office support duties as assigned by the reporting manager. JOB REQUIREMENTS Qualifications and Experience: • Bachelor’s Diploma or high school certificate with relevant experience. • Basic administration or office support training is an advantage. • Fresh Graduate / up to 2 years of experience in office support, receptionist work, administration, or PRO support. • Fresh candidates with good communication and basic office skills may also be considered. Key Skills and Competencies: Skills /Knowledge • Good communication and interpersonal skills • Basic office coordination and follow-up ability • Good organization and document handling • Ability to deal professionally with visitors and staff • Basic knowledge of administrative and PRO-related work • Good command of Microsoft Office applications • Ability to handle routine tasks accurately and on time Competencies • Planning & Organising • Flexibility & Adaptability • Operational Excellence • Collaborative Working • Creativity & Innovation • Communication • Respect & Integrity • Problem Solving & Decision Making Additional Requirements • English (fluent written and verbal) • Arabic preferred
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