The People & Culture Operations Manager ensures the effective delivery of all HR operational functions, including employee services, HR administration, payroll coordination, onboarding, offboarding, HRIS management, and compliance. The role supports the People & Culture Director and ensures efficient, accurate, and timely HR service delivery across the organization while maintaining proper documentation, process integrity, and governance.Main Tasks-Oversee daily HR operations including employee records, contracts, documentation, and HR service requests.Manage HRIS systems, employee data accuracy, and reporting.Ensure compliance with labor law, HR policies, and internal governance procedures.Supervise payroll inputs, attendance systems, and monthly payroll coordination with Finance.Oversee onboarding and offboarding processes ensuring smooth employee lifecycle management.Manage employee benefits administration, leave management, and HR services.Implement HR operational procedures and continuously improve service delivery processes.Support employee relations inquiries and coordinate solutions with HR Business Partners.Develop and maintain HR dashboards, employee service metrics, and SLA tracking.Coordinate audits, compliance reviews, and HR policy implementation.Support training logistics, employee communication, and internal HR announcements.Lead and coach the HR operations team to ensure quality, accuracy, and timely execution.Ensure confidentiality, data privacy, and secure handling of employee information. RequirementsExperience7-10 of HR experience with at least 3 years in HR operations or HR services leadership roles.Experience with HR process automation and HRIS management preferredEducation-Bachlelor's Degree in Human Resource, Business Administration or related fields Professional HR Certification (CIPD, SHRM) is an added advantage.Qualification-Strong knowledge of HR operations, payroll administration, employee services, HR compliance, and HRIS systems.Excellent organizational, coordination, and analytical skills.Strong communication and people management capabilities.Detail-oriented with the ability to improve processes and ensure operational excellence.Experience managing HR service delivery teams.Ability to work under pressure and manage multiple priorities. Must be Oman Resident
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