Job DescriptionRoles & ResponsibilitiesServe as L1/L2 point of contact via ticketing system, email, phone, and chat for telematics/GPS/IVMS issues.Diagnose and resolve hardware, and connectivity issues in coordination with operation team.Configure and provision devices and assets (IMEI/SN mapping, firmware updates, parameter settings, geofences, alerts, user roles).Handle customer queries via phone, email, or ticketing system.Guide customers through installation checks and best practices; coordinate with field installers for RMA or onsite fixes.Investigate data quality issues (GPS drift, no-fix, harsh event spikes, odometer mismatch) and perform root-cause analysis.Deliver client training and onboarding for tracking software.Monitor device data, GPS accuracy, and platform uptime.Coordinate with installers and field teams for on-site issues.Document issues, resolutions, and maintain support reports.
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