Job Title Manager- Business Transformation Department Change Management Reporting to Head – Change Management Role Purpose Strategic Accountability Main role (Overall Accountability) The Manager – Business Transformation will lead and deliver enterprise-wide operational transformation initiatives across the bank to include branches and Back-Office Operations. The role is accountable for driving end-to-end process re-engineering, digital transformation, system implementation, and operational risk enhancement initiatives to ensure: • Superior customer experience • Operational efficiency and cost optimization • Strong internal controls and fraud prevention • Regulatory compliance and audit readiness • Adoption of emerging technologies and automation This role requires a self-driven change leader who combines strategic thinking with hands-on execution capability and can independently drive initiatives while effectively managing cross-functional teams. Principal Accountabilities 1. Enterprise Process Transformation • Identify high-impact transformation opportunities across branches and operations. • Conduct detailed End-to-End (E2E) analysis of As-Is processes. • Perform GAP analysis covering efficiency, control weaknesses, fraud risk exposure, and compliance gaps. • Redesign processes aligned with best practices, regulatory requirements, and digital enablement. • Lead implementation from concept to post-go-live stabilization. 2. Core Banking & BPM Implementation Leadership • Act as Business Lead in Core Banking transformation projects (e.g. implementation / upgrades). • Lead BPM implementation initiatives (e.g., Newgen or similar workflow automation platforms). • Draft and review: o Business Requirement Documents (BRD) o Functional Specifications o Solution Design Documents o UAT strategy and execution • Ensure seamless integration between core systems, digital platforms, and operational workflows. 3. Digital & Automation Enablement • Identify opportunities for: o Robotic Process Automation (RPA) o Artificial Intelligence (AI)-enabled decision tools o Workflow automation o Process digitization o Open Banking and API integration • Drive reduction of manual intervention and operational risk. • Ensure technology adoption improves both customer journey and employee productivity. 4. Operational Risk, Fraud & Controls Enhancement • Embed strong preventive and detective controls within redesigned processes. • Minimize internal and external fraud exposure. • Ensure alignment with regulatory requirements and internal audit standards. • Partner with Risk, Compliance, and Internal Audit to proactively close control gaps. 5. Project & Change Management • Lead multiple transformation projects simultaneously. • Manage cross-functional teams including IT, Operations, Branches, Risk, and Vendors. • Conduct Steer Cos, working groups, stakeholder alignment sessions. • Ensure structured communication to impacted stakeholders. • Drive user adoption and behavioral change across the organization. 6. Governance & Management Reporting • Develop and publish structured MIS dashboards for: o Transformation pipeline o Benefits realization o Risk mitigation status o Project milestones • Provide management updates to Executive Leadership. • Ensure clear tracking of ROI and operational impact. Requirements and Personal Specifications We are looking for a transformational leader with strong banking domain expertise. • Minimum 10+ years of banking / financial services experience. • Minimum 6+ years in Business Transformation / Change Management roles. • Strong hands-on experience in: o Branch Operations o Back-office Operations o Core Banking Implementation (T24 preferred) o BPM systems (Newgen or equivalent) • Experience leading large-scale operational transformation initiatives. Technical & Functional Competencies • Core Banking Systems (T24 preferred) • BPM / Workflow Automation (Newgen preferred) • Process Re-engineering & Lean methodology • Operational Risk & Control Framework • Regulatory compliance implementation • RPA and AI exposure preferred Leadership & Behavioral Competencies • Self-driven and results-oriented • Ability to work independently and take ownership • Strong stakeholder management skills • Ability to influence senior leadership • Strong analytical and problem-solving skills • Hands-on executor (not only strategic thinker) • Able to manage teams while also performing ad-hoc deep-dive tasks Qualifications • MBA or equivalent postgraduate qualification • Lean Six Sigma Black Belt • PMP / PMI certification preferred
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