Job DescriptionRoles & ResponsibilitiesFunctional Application support for Oracle Process Management (OPM) & OPM Financials.Functional support for Supply Chain Management (SCM), for Enterprise Asset Management (EAM), for Mobile Supply Chain Applications (BARCODE) and Functional Support of the inventory & ware house management for the inventories those that are in connection with OPM Accept the escalated incidents with comments of Client first level support team.Investigate, diagnose and resolve as per the requirement.Implement and test resolutions or work-around in test environment.Implement and test the changes in Production environment.Update status of incidents records.Close assigned incidents and obtain the sign off from the requester.A proper log will be maintained.Consultants are required to transfer knowledge to Client IT Team for functional and technical related activities and troubleshooting as part of their scope of work.Monthly evaluation report has to be prepared and submit to IT Manager for review, follow-up and further instructions.
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