IT Admin / Network & IT Application

<p>Job Purpose:</p>
<p>The Junior IT Coordinator will be responsible for providing Level 1 technical support to end users, coordinating IT service requests, and ensuring smooth day-to-day IT operations. This role serves as the first point of contact for IT issues, assisting in troubleshooting, escalation, and coordination with senior IT staff.</p>
<p>________________________________________</p>
<p>Key Responsibilities:</p>
<p>Helpdesk &amp; User Support:</p>
<p>• Act as the first line of support for all IT-related incidents and service requests.</p>
<p>• Receive, record, and manage IT support requests through the ticketing/helpdesk system.</p>
<p>• Troubleshoot and resolve basic hardware, software, and network issues.</p>
<p>• Support in project in-house and outside&nbsp;</p>
<p>• Provide remote and on-site assistance to users for desktops, laptops, printers, and other peripherals.</p>
<p>• Support users with email configuration, software installation, and login/access issues.</p>
<p>Coordination &amp; Documentation:</p>
<p>• Log and maintain detailed records of IT incidents, resolutions, and asset information.</p>
<p>• Coordinate with Level 2/3 support or vendors for unresolved technical issues.</p>
<p>• Monitor and follow up on pending IT requests to ensure timely closure.</p>
<p>• Maintain IT inventory and asset movement records.</p>
<p>Other Responsibilities:</p>
<p>• Coordinate with different departments to schedule maintenance, installations, and upgrades.</p>
<p>• Support IT projects, documentation, and R&amp;D activities as assigned by the Head of IT.</p>
<p>• Ensure adherence to IT security protocols and data protection guidelines.</p>
<p>________________________________________</p>
<p>Qualifications &amp; Skills:</p>
<p>• Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.</p>
<p>• 1–2 years of experience in IT support, helpdesk, or a similar role.</p>
<p>• Basic knowledge of Windows OS, MS Office, Firewall ,Network fundamentals, and IT hardware.</p>
<p>• Familiarity with ticketing/helpdesk systems is an advantage.</p>
<p>• Good communication, coordination, and problem-solving skills.</p>
<p>• Ability to multitask and work efficiently under pressure.</p>
<p>• Strong commitment to customer service and teamwork.</p>
<p></p>
<p></p>