Unit Head – Fraud & Transaction Monitoring

<p id="isPasted" fr-original-style="" style="font-size: 14px;">The Unit Head – Fraud &amp; Transaction Monitoring is responsible for leading and managing the Bank’s fraud monitoring operations on a 24/7 basis, covering card, digital, ATM, POS, and other electronic transactions.</p><p fr-original-style="" style="font-size: 14px;">The role ensures early detection, investigation, documentation, and escalation of fraudulent or suspicious activities, supports regulatory compliance, minimizes financial losses, and protects the Bank’s customers, reputation, and assets.</p><p fr-original-style="" style="font-size: 14px;">The role also contributes to fraud risk strategy, control enhancement, staff awareness, and continuous improvement of fraud monitoring systems and processes.</p><p fr-original-style="" style="font-size: 14px;"><br></p><p fr-original-style="" style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700;">Key Tasks &amp; Duties:</strong></p><p fr-original-style="" style="font-size: 14px;"><br></p><p id="isPasted" fr-original-style="" style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700;">Fraud Monitoring &amp; Investigation</strong></p><p fr-original-style="" style="font-size: 14px;">• &nbsp; &nbsp;Oversee 24/7 transaction monitoring across cards, digital, ATM, and POS channels.</p><p fr-original-style="" style="font-size: 14px;">• &nbsp; &nbsp;Review and investigate fraud alerts and suspicious transactions.</p><p fr-original-style="" style="font-size: 14px;">• &nbsp; &nbsp;Ensure timely escalation, blocking actions, and documentation of fraud cases.</p><p fr-original-style="" style="font-size: 14px;"><br></p><p fr-original-style="" style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700;">Systems, Rules &amp; Controls</strong></p><p fr-original-style="" style="font-size: 14px;">• &nbsp; &nbsp;Monitor and fine-tune fraud rules and thresholds.</p><p fr-original-style="" style="font-size: 14px;">• &nbsp; &nbsp;Support implementation and enhancement of fraud monitoring systems.</p><p fr-original-style="" style="font-size: 14px;">• &nbsp; &nbsp;Reduce fraud losses and false positives through continuous improvement.</p><p fr-original-style="" style="font-size: 14px;"><br></p><p fr-original-style="" style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700;">Regulatory &amp; Scheme Compliance</strong></p><p fr-original-style="" style="font-size: 14px;"><br></p><p fr-original-style="" style="font-size: 14px;">• &nbsp; &nbsp;Ensure compliance with CBO regulations, card scheme rules, and internal policies.</p><p fr-original-style="" style="font-size: 14px;">• &nbsp; &nbsp;Support audits, regulatory inspections, and scheme reviews.</p><p fr-original-style="" style="font-size: 14px;"><br></p><p id="isPasted" fr-original-style="" style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700;">Risk Reporting &amp; Analysis</strong></p><p fr-original-style="" style="font-size: 14px;">•<span style="white-space:pre;">&nbsp; &nbsp;&nbsp;</span>Maintain the Fraud Risk Register.</p><p fr-original-style="" style="font-size: 14px;">•<span style="white-space:pre;">&nbsp; &nbsp;&nbsp;</span>Prepare MIS and management reports on fraud trends, losses, and control effectiveness.</p><p fr-original-style="" style="font-size: 14px;"><br></p><p fr-original-style="" style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700;">Stakeholder &amp; External Coordination</strong></p><p fr-original-style="" style="font-size: 14px;">•<span style="white-space:pre;">&nbsp; &nbsp;&nbsp;</span>Coordinate with internal teams (Cards, Digital, IT, Operations, Call Center, Risk).</p><p fr-original-style="" style="font-size: 14px;">•<span style="white-space:pre;">&nbsp; &nbsp;&nbsp;</span>Liaise with card schemes, member banks, vendors, and law enforcement as required.</p><p fr-original-style="" style="font-size: 14px;"><br></p><p fr-original-style="" style="font-size: 14px;"><br></p>