Facility Coordinator - منسق ادارة المرافق/المنشأت

JOB PURPOSE:
To coordinate day-to-day facility operations and maintenance activities for National Innovation Accelerator Center -Terminal 11, ensuring a safe, functional, and well-maintained environment for tenants, members, and visitors. Responsible for managing vendor relationships, coordinating maintenance requests, and supporting facility-related projects.
ROLES AND RESPONSIBILITIES:
1. Facility Operations
• Coordinate daily facility operations including cleaning, security, and maintenance.
• Conduct regular facility inspections and walkthroughs.
• Identify and report facility issues, defects, and maintenance needs.
• Ensure common areas, meeting rooms, and amenities are properly maintained.
2. Maintenance Coordination
• Receive and log maintenance requests from tenants and staff.
• Coordinate with vendors and contractors for repairs and maintenance.
• Track maintenance work orders from request to completion.
• Ensure timely resolution of maintenance issues.
3. Vendor Management
• Coordinate with facility service providers (cleaning, MEP, security, etc.)
• Monitor vendor performance and service delivery.
• Schedule and supervise vendor activities on-site.
• Report vendor issues to the Director of Operations.
4. Health, Safety & Environment
• Support implementation of HSE policies and procedures.
• Conduct regular safety checks and inspections.
• Coordinate fire drills and emergency preparedness activities.
• Maintain safety equipment and documentation.
5. Access & Security
• Coordinate access control for tenants, visitors, and contractors.
• Monitor security systems and report issues.
• Manage key and access card issuance and tracking.
• Support security-related incidents and escalations.
6. Space Management
• Coordinate workspace setups, moves, and changes.
• Support event setup and breakdown as required.
• Maintain accurate records of space utilization.
• Assist with space planning and layout adjustments.
7. Utilities & Services
• Monitor utilities consumption and report anomalies.
• Coordinate with utility providers and building management on service issues.
• Ensure reliable operation of HVAC, electrical, and plumbing systems.
• Track and manage service requests with building management.
8. Documentation & Reporting
• Maintain facility logs, maintenance records, and vendor files.
• Prepare reports on facility status, maintenance activities, and incidents.
• Support audits and compliance inspections.
• Manage facility-related asset inventory.

COMMUNICATION CHANNELS:
Internal:
• Director of Operations.
• Member Experience Officer.
• Admin Officer.
• All internal departments and staff.

External:
• Facility service providers and contractors.
• Building landlord.
• Utilities providers.
• Security and safety authorities.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:
Educational Qualifications:
• Diploma or Bachelor's degree in Facilities Management, Engineering, or related field.
Professional Qualifications:
• Certifications in facilities management (IFMA, BIFM) are advantageous
• HSE certifications are desirable
Work Experience:
• 3–6 years of experience in facility coordination, building management, or related roles
• Experience coordinating with vendors and contractors
• Experience in commercial real estate, hospitality, or co-working environments is preferred
Languages:
• Fluency in English is essential.
• Arabic is advantageous.
Computer Skills:
• Proficiency in Microsoft Office Suite.
• Experience with facility management or CMMS systems is desirable.
• Familiarity with access control and building management systems.

COMPETENCIES REQUIRED:
Behavioral Competencies:
• Attention to Detail.
• Problem Solving.
• Planning and Organizing.
• Communication.
• Customer Service Orientation.
• Accountability.
• Teamwork.
Technical Competencies:
• Facility Operations.
• Maintenance Coordination.
• Vendor Coordination.
• HSE Awareness.
• Access and Security Management.
• Documentation and Reporting.