Basic SectionBasic SectionNo. Of Openings1DesignationOT.Senior ManagerSkillsSkill Business Development Real Estate Market Research New Business Development Business Strategy Marketing Strategy Sales Management Sales Marketing CRM Education SpecializationBachelors of SchienceProfessional Certification No data available Job DescriptionRole Purpose:Ensuring the effective management of products and services, operational excellence, customer satisfaction, and retention, by managing the operations of residential services such as broadband internet, fixed line and television services provided to household customers.Position Information Unit: CommercialDivision: ConsumerLocation: MuscatLine Manager: General Manager Telco Minimum role requirements:Bachelor in relevant discipline.8 years of relevant experience with at least 3 years in a management position. Key Accountabilities Develop a business plan to meet organisational objectivesUnderstand the market and competition to generate innovative business ideasManage customer relationships ensuring high level of customer satisfaction Create new sales and retention strategies, applying market research to understand customer preferences, industry trends and any risks Work with product development teams to develop new products and services that meet customers’ changing needsMonitor financial performance and budgets to ensure that revenue and profit targets are metDevelop a pricing model and strategy that is competitive and profitableMonitor operational aspects of service delivery such as installation, querying and repair services Work with marketing teams to develop and implement targeted marketing campaignsProvide direction and support to the sales team to achieve sales and coordinating with other departments such as finance, IT and legal to meet business objectives Manage relationships with vendors and suppliers that provide key products, services, and equipment
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