Manager, Performance & Monitoring Tools

Basic SectionBasic SectionNo. Of Openings1DesignationOT.ManagerSkillsSkill Performance Analysis Education SpecializationBachelor degree in BusinessProfessional Certification No data available Job DescriptionRole Purpose:Govern monitoring and observability platforms that enable operational visibility across digital services, ensuring monitoring coverage, telemetry integrity, and effective alert management aligned with modern observability and ITIL monitoring frameworks.Position Information Unit: Digital & Technology Division: Location: MuscatGrade: L3Line Manager: Direct reports: Minimum role requirements:Qualification: Bachelor’s degree in relevant disciplineExperience: Internal: 4 years of relevant experienceExternal: 6 years of relevant experience            Key Accountabilities   • Govern monitoring tools used across infrastructure and applications• Maintain monitoring coverage for critical digital services• Maintain architecture of observability and telemetry platforms• Ensure integration of monitoring data across systems• Define alert thresholds and escalation standards• Ensure alerts remain actionable and meaningful• Identify monitoring gaps across digital services• Expand monitoring visibility where required• Ensure accuracy and reliability of telemetry data• Maintain integrity of monitoring signals and operational metrics• Manage lifecycle of monitoring and observability tools• Ensure tools remain aligned with operational needs• Integrate monitoring platforms with analytics and reporting tools• Support operational teams with unified service visibility• Ensure monitoring frameworks align with ITIL monitoring practices and industry observability standardsKey Competencies LeadershipAssertiveness and Conflict ResolutionFostering Learning and DevelopmentInspiring and Leading OthersLeading Change and Cultivates InnovationVisioning and AlignmentBehavioralDrives AchievementsEthics & Compliance Timely Decision - Making