Supervisor - Investment Banking Operations

Job Purpose:To successfully lead, guide, manage, supervise and control a team responsible for processing / handling back office activities / functions relating to Wealth Management and Private Banking (Sadara), international  Investments and Fund Custody & Administration (IBD), client investments or any other services which the  section is mandated in line with the Bank’s policies & procedures, SLAs, and regulatory requirements. The role requires the incumbent to have very good knowledge of investment banking accounting / operations, including  Wealth Management System/SWIFT/Fund Custody & Administration system, and bank’s core systems (Kapiti and  Symphony). Besides, knowledge of account opening documentation is also important. Key Tasks and DutiesEffective supervision of Wealth Management/ Fund Custody & Administration Unit whilst ensuring  efficient and smooth day-to-day operations as per the laid down procedures / SOP with no negative  impact on customers (internal & external) Escalate any problems / exceptions in downloading / processing (including insufficient balance cases)  to the Unit Head / Head-IBO. Ensure prompt confirmation of trades / Settlement /reports/ invoices to the clients/brokers/sub  custodians/MCD Custodian Gateway as per the agreement. Attend to customer queries relating to the transactions/corporate actions processed. Effectively guide & support the subordinates in expeditious resolution of problems.  Accurate and timely checking of all Wealth Management / Fund Custody & Administration / client  transactions / reports as per the laid down policies & procedures (SOP), SLAs & external regulations.  Accurate & timely processing of payments / Fund transfers / settlements under local/international  investment transactions. Ensuring Timely processing of corporate actions.  Timely preparation and submission of customer, business and regulatory reporting to Unit Head /  Head-IBO for review. Escalate exceptions on timely basis and file incident reports where required. Ensure proper accounting / reconciliations and record keeping and review of Internal Accounts are  done periodically as per the SOP. Ensure Fee notes are raised on time and follow with business / RM for settlement of outstanding fees.MIS: Ensure accuracy in the Customer Reports and Returns submitted to stake holders and regulatory  authorities as applicable. Ensure accurate and timely submission of MIS to Unit Head / Head-IBO.Supervision and management of IBO – Independent, effective, efficient, and smooth day-to-day  supervision & management of the unit with nil operational loss, no negative impact on customers  (internal & external) & staff, within the agreed SLAs, and as per the laid down policies, procedures  (manuals / SOPs) & regulations. Efficiency & Controls as applicable to your unit: – Consistently maintain high level of  processing efficiency and controls through constant review / redesign of the processes (includes  automation), development & utilization of robust MIS capability (activity volume, SPT, staff productivity  / utilization, error tracking mechanism, etc.), internal a/c reconciliation & monthly MIS, review & update  SOPs / SLAs, implement projects / new systems as per the business plan, utilize & enhance MIS  capability. Risk & Compliance – Nil “Significant” or “High Risk” or “Repeat” audit issues or any regulatory  violations. All rectifications within time and no past dues during the year. Identify & recommend process  improvements to mitigate risks, improve productivity & controls. And ensure accurate & timely  submission of reports / returns. Ensure, no overdue comments audit and other supervisory bodies.  Project Implementation - Assist the unit head in implementation of projects / process initiatives  within the agreed timeframe. Projects include additional assignments given by the Unit Head / Head IBO from time to time.  Relationship Building - Develop and maintain mutually beneficial relationships with the business  partners (to ensure ‘partnership’ approach through formulation of SLAs and adherence to it. Staff Engagement & Development – Support the Unit head of the unit / Head- IBO in effective  supervision and monitoring of staff to ensure office discipline & compliance with HR policies. Motivate  staff and increase their engagement through regular one-on-one sessions, quarterly performance  review, on the job training, and encourage their continued development through in-house / external  training and skills improvement courses. Ensure updated JDs and KPIs are place for the staff reporting  to you and quarterly appraisals are conducted.  Develop and maintain expert operational knowledge / understanding of local & foreign securities  markets, investment products & services, Fund Custody & Administration & its operations, investment  accounting practise, and be able to work closely with IBD to deliver support / solutions.