Manager Performance & Monitoring Tools مدير أدوات الأداء والمراقبة

Role Purpose:
Govern monitoring and observability platforms that enable operational visibility across digital services, ensuring monitoring coverage, telemetry integrity, and effective alert management aligned with modern observability and ITIL monitoring frameworks.
Position Information
Unit: Digital & Technology
Minimum role requirements:
Bachelor’s degree in relevant discipline
Experience:
Internal: 4 years of relevant experience
External: 6 years of relevant experience
Key Accountabilities:
• Govern monitoring tools used across infrastructure and applications
• Maintain monitoring coverage for critical digital services
• Maintain architecture of observability and telemetry platforms
• Ensure integration of monitoring data across systems
• Define alert thresholds and escalation standards
• Ensure alerts remain actionable and meaningful
• Identify monitoring gaps across digital services
• Expand monitoring visibility where required
• Ensure accuracy and reliability of telemetry data
• Maintain integrity of monitoring signals and operational metrics
• Manage lifecycle of monitoring and observability tools
• Ensure tools remain aligned with operational needs
• Integrate monitoring platforms with analytics and reporting tools
• Support operational teams with unified service visibility
• Ensure monitoring frameworks align with ITIL monitoring practices and industry observability standards
Key Competencies:
Leadership
Assertiveness and Conflict Resolution
Fostering Learning and Development
Inspiring and Leading Others
Leading Change and Cultivates Innovation
Visioning and Alignment
Behavioral
Drives Achievements
Ethics & Compliance
Timely Decision - Making