Proficient, Digital Service Operations

Basic SectionBasic SectionNo. Of Openings1DesignationOT.ProficientSkillsSkill IT Operations Education SpecializationBachelor in information systemProfessional Certification No data available Job DescriptionRole Purpose:To work on the development, maintenance, and troubleshooting of systems and applications within the operational support domain. The role ensures the seamless functionality of systems through coding, system updates, troubleshooting, and user support. Additionally, this role is responsible for ensuring data backup and recovery, enhancing system security, and providing technical solutions to improve the operational systems' performance.Position Information Title: Proficient Digital Service Operations Unit: Technology & Infrastructure Division: Operations Back OfficeLocation: HQ Grade: P5Minimum role requirements:Qualification: Bachelor in relevant field Experience: minimum of 7 years of experienceKey Accountabilities Develop, test, and deploy updates to applications within the operational support systems.Provide technical support for system users and perform troubleshooting of system issues.Assist in system health checks, ensuring applications are running smoothly and efficiently.Proactively monitor operational systems to ensure optimal performance.Work with infrastructure teams to address system performance issues and system optimization.Collaborate with the network and infrastructure teams to ensure system integrations, security patches, and updates are handled efficiently.Coordinate with other departments to support web services and operational applications.Assist in incident resolution, ensuring quick closure of support tickets and minimizing downtime.Document incidents and resolutions in accordance with IT support processes.Work alongside security teams to ensure that all systems are up-to-date with security protocols, patches, and upgrades.Assist in enhancing system security by identifying vulnerabilities and collaborating on security improvements.Liaise with vendors for troubleshooting, support, and system enhancements.Manage software licensing for supported systems, ensuring accurate sizing and timely renewals.Ensure proper backup procedures are in place for all critical systems and data.Assist in data recovery operations to minimize downtime in the event of system failures.Key Competencies Competency NameProficiency LevelCompetency NameProficient  Knowledge of Domain and Ecosystem3 - Advanced Quality Management3 - Advanced Fault Resolution3 - Advanced IT Incident Management3 - Advanced Creativity & Innovation2 - Intermediate Proactivity2 - Intermediate Analytical Thinking & Problem Solving3 - Advanced Attention to Detail3 - Advanced Ethics & Compliance2 - Intermediate