Technology Infrastructure Specialist || أخصائي البنية التحتية لتقنية المعلومات

<p dir = "auto">ROLE OBJECTIVE&nbsp;&nbsp;</p>
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<p dir = "auto">Specialist, Infrastructure delivers L1 and L1.5 infrastructure operations support within ODP’s managed services environment. The role focuses on routine monitoring, ticket handling, basic troubleshooting, maintenance support, and documentation while escalating complex issues to Senior Specialists&nbsp;</p>
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<p dir = "auto">The Specialist supports service stability and SLA compliance through disciplined execution of operational procedures.&nbsp;</p>
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<p dir = "auto">RESPONSIBILITIES&nbsp;</p>
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<p dir = "auto">Infrastructure Monitoring and Daily Operations&nbsp;</p>
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<p dir = "auto">Monitor infrastructure dashboards and alerts for issues or degradation&nbsp;</p>
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<p dir = "auto">Perform routine checks on servers, virtual machines, storage systems, and operating system services&nbsp;</p>
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<p dir = "auto">Validate backup job status and system health indicators&nbsp;</p>
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<p dir = "auto">L1 Incident and Ticket Handling&nbsp;</p>
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<p dir = "auto">Respond to L1 infrastructure incidents and service requests&nbsp;</p>
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<p dir = "auto">Perform basic troubleshooting including service restarts, resource checks, and log review&nbsp;</p>
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<p dir = "auto">Log incidents accurately and escalate unresolved issues to Senior Specialist&nbsp;</p>
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<p dir = "auto">Operational Support Activities&nbsp;</p>
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<p dir = "auto">Assist during scheduled maintenance windows and post-maintenance validation&nbsp;</p>
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<p dir = "auto">Support patch verification and routine operational tasks&nbsp;</p>
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<p dir = "auto">Backup and Recovery Support&nbsp;</p>
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<p dir = "auto">Monitor backup schedules and report failures&nbsp;</p>
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<p dir = "auto">Support basic restore validation under supervision&nbsp;</p>
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<p dir = "auto">Documentation and Reporting&nbsp;</p>
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<p dir = "auto">Maintain accurate ticket notes, checklists, and operational logs&nbsp;</p>
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<p dir = "auto">Update basic infrastructure documentation and knowledge base entries&nbsp;</p>
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<p dir = "auto">Collaboration and Learning&nbsp;</p>
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<p dir = "auto">Work closely with Senior Specialists to develop troubleshooting skills&nbsp;</p>
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<p dir = "auto">Participate in training and operational readiness activities&nbsp;</p>
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<p dir = "auto">Follow SOPs and runbooks consistently&nbsp;</p>
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<p dir = "auto">ROLE SPECIFICATIONS&nbsp;&nbsp;</p>
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<p dir = "auto">Qualification&nbsp;&nbsp;</p>
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<p dir = "auto">Bachelor’s degree in IT, Computer Science, or related discipline&nbsp;</p>
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<p dir = "auto">Certification&nbsp;</p>
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<p dir = "auto">Foundational certifications such as Linux+, RHCSA, or equivalent preferred&nbsp;</p>
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<p dir = "auto">Experience&nbsp;</p>
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<p dir = "auto">2-3 years of experience in infrastructure operations, NOC, or IT support roles&nbsp;</p>
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<p dir = "auto">Skills&nbsp;</p>
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<p dir = "auto">Basic understanding of servers, virtualization, storage, and operating systems&nbsp;</p>
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<p dir = "auto">Familiarity with monitoring and ticketing tools&nbsp;</p>
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<p dir = "auto">Strong attention to detail and documentation discipline&nbsp;</p>
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