sales specialist

Job Overview
The merchandiser has a core role connecting the supply chain supervisor, customers, PMC, logistics, warehouse and quality department. This position is mainly responsible for the whole-process follow-up of customer orders, including order confirmation, production tracking, delivery arrangement, document sorting and customer docking. The incumbent needs to ensure the smooth progress of allorders, guarantee on-time and high-quality delivery of products, maintain good customer relationships, and assist the supply chain supervisor in completing sales targets and improving customer satisfaction.
Key Responsibilities
Order Processing & Confirmation: Receive and sort customer purchase orders, verify order details including product specifications, models, quantities, unit prices, shipment mode and payment terms, confirm inconsistent information with customers and supply chain supervisor in a timely manner, Complete the order review process in OA platform, then print, stamp and sign the purchase orders as well as order entry in ERP system, review and filing.
Production & Progress Follow-up: Communicate with the PMC department daily to track the real-time production progress of orders, monitor raw material preparation, production schedule, timely identify production output delays or abnormal problems, coordinate internal resources to solve them, and feedback the latest progress to customers regularly.
Delivery & Logistics Arrangement:
Confirm delivery conditions with thewarehouse and logistics team, arrange shipment plans reasonably according to order requirements and customer needs, track cargo loading,
transportation and arrival status, handle temporary delivery adjustments and emergency problems during transportation, and ensure orders are delivered on schedule.
Document & Data Management: Sort out and organize all order-related documents, including sales contracts, purchase orders, inspection reports, invoices and shipping documents; establish and update order data files regularly, complete daily, weekly and monthly order statistics and reports, and ensure data accuracy and completeness.
Customer Communication & Maintenance: Actively respond to customers’ daily inquiries about order progress, product information, delivery and after-sales issues, accurately record customer demands and feedback and forward effective customer suggestions and complaints to the relevant departments, and follow up the processing results to maintain stable customer cooperation relationships.
Internal Coordination & Assistant Work: Cooperate with supply chain supervisor, PMC, logistic, warehouse, purchase, quality inspection, finance and other departments to promote the efficient connection of each link of order execution; assist supply chain supervisor in daily business work, including customer information sorting, sample arrangement, business data statistics, etc.; assist in sorting out sales performance data and completing departmental work targets.
Job Requirements
Educational Background: University diploma or above; major in International Trade, Business Administration, Marketing, Logistics Management or related fields is preferred.
Work Experience: 3+ years of relevant working experience in sales orderfollow-up, customer service or foreign trade documentary; fresh graduates with good learning ability are also acceptable.
Skill Requirements: Proficient in office software (Word, Excel, PowerPoint) for data statistics and document production; familiar with the whole process of order execution and basic business processes; candidateswith basic English listening, speaking, reading and writing skills or foreign trade business experience are preferred.
Comprehensive Competencies: Have careful and rigorous work attitude,strong data sensitivity and logical thinking ability; possess good cross-departmental communication, coordination and problem-solving