SPECIALIST INFRASTRUCTURE

<div style="border-top: none; border-right: none; border-left: none; border-image: initial; border-bottom: 1pt solid windowtext; padding: 0in 0in 1pt; font-size: 14px;" id="isPasted" fr-original-style="mso-element:para-border-div;border:none;border-bottom:solid windowtext 1.0pt; mso-border-bottom-alt:solid windowtext .5pt;padding:0in 0in 1.0pt 0in;"><p style="border: none; padding: 0in; font-size: 14px;" fr-original-style="border:none;mso-border-bottom-alt:solid windowtext .5pt; padding:0in;mso-padding-alt:0in 0in 1.0pt 0in;"><strong fr-original-style="" style="font-weight: 700;">ROLE OBJECTIVE&nbsp;</strong></p></div><p style="margin: 3pt 0in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:0in;line-height:130%;">Specialist, Infrastructure delivers L1 and L1.5 infrastructure operations support within ODP’s managed services environment. The role focuses on routine monitoring, ticket handling, basic troubleshooting, maintenance support, and documentation while escalating complex issues to Senior Specialists</p><p style="margin: 3pt 0in; text-align: justify; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:0in;text-align:justify;line-height:130%;">The Specialist supports service stability and SLA compliance through disciplined execution of operational procedures.</p><div style="border-top: none; border-right: none; border-left: none; border-image: initial; border-bottom: 1pt solid windowtext; padding: 0in 0in 1pt; font-size: 14px;" fr-original-style="mso-element:para-border-div;border:none;border-bottom:solid windowtext 1.0pt; mso-border-bottom-alt:solid windowtext .5pt;padding:0in 0in 1.0pt 0in;"><p style="text-align: justify; border: none; padding: 0in; font-size: 14px;" fr-original-style="text-align:justify;border:none;mso-border-bottom-alt: solid windowtext .5pt;padding:0in;mso-padding-alt:0in 0in 1.0pt 0in;"><strong fr-original-style="" style="font-weight: 700;">&nbsp;</strong></p><p style="text-align: justify; border: none; padding: 0in; font-size: 14px;" fr-original-style="text-align:justify;border:none;mso-border-bottom-alt: solid windowtext .5pt;padding:0in;mso-padding-alt:0in 0in 1.0pt 0in;"><strong fr-original-style="" style="font-weight: 700;">RESPONSIBILITIES</strong></p></div><p style="margin: 3pt 0in; text-align: justify; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:0in;text-align:justify;line-height:130%;"><strong fr-original-style="" style="font-weight: 700;">Infrastructure Monitoring and Daily Operations</strong></p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l4 level1 lfo1;tab-stops:list .5in;">Monitor infrastructure dashboards and alerts for issues or degradation</p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l4 level1 lfo1;tab-stops:list .5in;">Perform routine checks on servers, virtual machines, storage systems, and operating system services</p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l4 level1 lfo1;tab-stops:list .5in;">Validate backup job status and system health indicators</p><p style="margin: 3pt 0in; text-align: justify; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:0in;text-align:justify;line-height:130%;"><strong fr-original-style="" style="font-weight: 700;">L1 Incident and Ticket Handling</strong></p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l2 level1 lfo2;tab-stops:list .5in;">Respond to L1 infrastructure incidents and service requests</p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l2 level1 lfo2;tab-stops:list .5in;">Perform basic troubleshooting including service restarts, resource checks, and log review</p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l2 level1 lfo2;tab-stops:list .5in;">Log incidents accurately and escalate unresolved issues to Senior Specialist</p><p style="margin: 3pt 0in; text-align: justify; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:0in;text-align:justify;line-height:130%;"><strong fr-original-style="" style="font-weight: 700;">Operational Support Activities</strong></p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l3 level1 lfo3;tab-stops:list .5in;">Assist during scheduled maintenance windows and post-maintenance validation</p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l3 level1 lfo3;tab-stops:list .5in;">Support patch verification and routine operational tasks</p><p style="margin: 3pt 0in; text-align: justify; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:0in;text-align:justify;line-height:130%;"><strong fr-original-style="" style="font-weight: 700;">Backup and Recovery Support</strong></p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l5 level1 lfo4;tab-stops:list .5in;">Monitor backup schedules and report failures</p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l5 level1 lfo4;tab-stops:list .5in;">Support basic restore validation under supervision</p><p style="margin: 3pt 0in; text-align: justify; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:0in;text-align:justify;line-height:130%;"><strong fr-original-style="" style="font-weight: 700;">Documentation and Reporting</strong></p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l0 level1 lfo5;tab-stops:list .5in;">Maintain accurate ticket notes, checklists, and operational logs</p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l0 level1 lfo5;tab-stops:list .5in;">Update basic infrastructure documentation and knowledge base entries</p><p style="margin: 3pt 0in; text-align: justify; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:0in;text-align:justify;line-height:130%;"><strong fr-original-style="" style="font-weight: 700;">Collaboration and Learning</strong></p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l1 level1 lfo6;tab-stops:list .5in;">Work closely with Senior Specialists to develop troubleshooting skills</p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l1 level1 lfo6;tab-stops:list .5in;">Participate in training and operational readiness activities</p><p style="margin: 3pt 0in 3pt 0.25in; text-align: justify; text-indent: -0.25in; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:130%; mso-list:l1 level1 lfo6;tab-stops:list .5in;">Follow SOPs and runbooks consistently</p><p style="margin: 3pt 0in; text-align: justify; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:0in;text-align:justify;line-height:130%;"></p>