F&B Supervisor

Job description / Role

Job Type
Full Time

Job Location
Oman

Nationality
Any Nationality

Salary
Not Specified

Gender
Not Specified

Arabic Fluency
Not Specified

Job Function
General Management

Company Industry
Travel, Hotel & Tourism

Summary
General responsibility

Oversee all front and back of the house restaurant operations.
Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally.
Train new employees and provide ongoing training for all staff. Prepare weekly schedule for the department with approval from the superior; monitor staff attendance, leave, etc.
Always present a clean and tidy appearance in accordance with the hotel's grooming standards.
Be flexible and open to change in your job responsibilities, work area, and/or roster to meet business needs.
Be understanding, supportive, encouraging, and helpful to guests as well as suppliers and your colleagues.
Maintain quality control for all food and beverage.
Be reliable and ensure you and all team members are at work on time.
Project future needs for goods, fruits, beverage stationery, cleaning products; order accordingly.
Oversee health code compliance and sanitation standards.
Carry out all professionally reasonable instructions given by your superior.
Monitor inventory for CCG and all equipment required for outlets.
Conduct regular inspection of dispense bar/lounge bar to determine whether proper standards of hygiene are maintained.
Monitor the restaurant cash flow and settle outstanding bills.
Check in on dining guests to enquire about food and service quality.
Resolve guest complaints in a professional manner.
Generate weekly, monthly, and annual reports.
Attend quarterly P&L meetings.
Seek ways to cut waste and decrease operational costs.

Physical effort
This position requires minimal stooping, lifting, and substantial walking. All employees must maintain a neat, clean, and well-groomed appearance.
Work contacts
Daily contact with restaurant manager or F&B manager.
Working condition
Must be able to work in a high volume, fast-paced environment.
Technical expertise restaurant supervisor

Effectively manage the restaurant in the absence of the Restaurant Manager or Assistant Restaurant Manager.
Ensure service style, table top, and overall presentation of the product in accordance with the hotel's image.
Responsible for making floor assignments during the shift.
Responsible for keeping the operation running smoothly.
Find guest feedback and take necessary action if something does not match the standard.
Review customer surveys to develop and implement ways to improve customer service.

Bar supervisor

Monitor bar operations and support the bar attendant if required.
Ability to use standard software applications and hotel systems including point of sale systems.
Plan and control beverage inventory levels.
Ensure all established standards of operation are implemented.
Work together with Accounting to prepare and implement inventory procedures.
Constantly seek to profit engineer by monitoring cost of sales and implementing revenue-increasing products, programs, and activities.
Work together with the outlet manager for consistent work performance.
Maintain effective controls in the Beverage Department.
Responsible for training staff on a daily basis.

About the Company
Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.

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