E Commerce Manager ( Hypermarket)

Job DescriptionRoles & ResponsibilitiesDigital OperationsOversee the hypermarket’s ecommerce platform, ensuring smooth functionality and user experience.Manage product listings, pricing, promotions, and online catalog accuracy.Coordinate with IT and marketing teams to implement new features and campaigns.Order & FulfillmentSupervise daily online order processing, packaging, and timely delivery.Ensure fresh items quality checks for online orders to avoid customer complaints.Monitor service quality of store pickers and riders, ensuring punctuality and accuracy.Delivery Platform CoordinationWork closely with Talabat, Khedmah, and other delivery apps to maintain strong partnerships.Negotiate and secure prime placement in their marketing campaigns to boost visibility.Ensure smooth integration of hypermarket inventory with third party platforms.Inventory & ProcurementAlign online stock availability with physical store inventory.Collaborate with procurement teams to ensure seasonal and fast moving items are prioritized online.Monitor stock rotation and expiry control for items sold digitally.Customer ExperienceGuarantee the best online customer service experience, including complaint resolution and feedback management.Implement loyalty programs, personalized offers, and digital engagement strategies.Track customer satisfaction metrics and improve service standards.Staff & SchedulingAssign and monitor staff duties related to ecommerce operations (order picking, packing, delivery coordination).Prepare weekly schedules with department heads to cover peak online shopping hours.Train staff on digital tools, customer service, and quality control.Analytics & ReportingAnalyze sales trends, customer behavior, and website traffic.Prepare weekly/monthly reports on ecommerce performance.Recommend strategies to increase online sales and profitability.