مشرف خدمة الزبائن

Key Responsibilities:

1. Customer Service & Transactions

o Handle buying and selling of foreign currencies as per approved exchange rates.

o Provide accurate information on rates and charges to customers.

o Ensure customer transactions are processed quickly and efficiently.

o Maintain a professional and courteous approach while dealing with customers.

2. Cash Handling & Security

o Ensure sufficient cash is available at all times to meet daily transaction requirements.

o Ensure accuracy in counting, verifying, and balancing cash.

o Safeguard cash and currencies in compliance with security procedures.

o Deposit excess cash in the bank as instructed.

3. Compliance & Regulatory Adherence

o Strictly follow AML policies, KYC norms, and company compliance guidelines.

o Report suspicious transactions to the Compliance Officer & Branch In-Charge.

o Ensure all documents and customer IDs are verified and recorded as per regulations.

4. Operational Efficiency

o Accurately record all transactions in the system.

o Reconcile daily transactions and balance cash at the end of the day.

o Assist in preparing daily reports for submission to the Branch Manager

5. Teamwork & Support

o Support colleagues in branch operations when required.

o Participate in training sessions to stay updated with new policies, products, and regulatory requirements.

o Maintain discipline and professionalism within the branch.