Grocery Supervisor (Food) Hypermarket

Job DescriptionRoles & ResponsibilitiesSales & ProfitabilityAchieve departmental sales targets and maintain required profit margins.Monitor daily sales performance and report variances to Branch Manager.Coordinate with management to liquidate slow moving items or return them to suppliers.Supplier Negotiation & BenefitsNegotiate with suppliers to secure rental income, rebates, and promotional support.Ensure supplier agreements benefit the company and align with profitability goals.Collaborate with procurement teams to prioritize fast moving and seasonal items.Stock & OrderingMonitor daily ordering of fast moving food items to ensure availability.Track demand trends and adjust ordering accordingly.Maintain expiry sheets for all food items and ensure timely clearance of expired stock.Category Management & MerchandisingImplement proper category management to optimize shelf space and product visibility.Ensure departmental displays and merchandising comply with company standards.Guarantee all items are scannable and correctly priced on shelves.Prepare and update shelf price tags regularly.Quality & Hygiene ControlMaintain cleanliness and hygiene of shelves and food storage areas.Monitor and update temperature sheets for chillers and freezers daily.Ensure fresh items meet quality standards to avoid customer complaints.Customer ServiceSupport excellent customer service by ensuring product availability and correct pricing.Resolve customer complaints related to food items promptly and professionally.Assist in promotional campaigns and seasonal events for the grocery department.Reporting & CoordinationProvide daily reports on sales, stock availability, and supplier negotiations.Coordinate with Branch Manager and General Manager on departmental performance.Escalate operational issues and recommend corrective actions.