Housekeeping Attendant

Job description / Role

Job Type
Full Time

Job Location
Salalah, Oman

Nationality
Any Nationality

Salary
Not Specified

Gender
Not Specified

Arabic Fluency
Not Specified

Job Function
Catering, Food Services & Restaurants

Company Industry
Travel, Hotel & Tourism

Summary
The housekeeper/room attendant plays a vital role in creating a welcoming and comfortable environment for our guests by ensuring assigned guest rooms are impeccably clean and well-maintained. Prior experience in housekeeping is preferred, along with strong communication skills and a commitment to exceptional service.

General responsibility
Communicate in a friendly, tactful and professional manner with guests and colleagues.
Provide information regarding the hotel's facilities and services.
Be informed and keep your supervisor informed of all matters that may affect your work, the hotel's service or reputation.
Always present a clean and tidy appearance in accordance with the hotel's grooming standards.
Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.
Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.
Care about your environment and make sure it is tidy and well maintained.
Be reliable and ensure you are at work on time.
Know your role in case of emergency such as bomb threat, flood, fire etc.
Understand the employee handbook and comply with the standards it outlines.
Carry out all professionally reasonable instruction given by your supervisor.
Report all incidents, accidents and guest complaints in briefings.

Technical expertise

Rooms
Know and strictly follow established procedures for the cleaning and set-up of guest rooms.
Set up the work trolley, caddy baskets, tricycle, buggy etc. according to the standards.
Carry out the following procedures according to established standards:
DND (Do not disturb)
Baby sitting
Room discrepancy
Lost and found
Elsafe (room safety box)
Loan item
Lost and breakage
Shoe shine
Coffee and tea facilities
Mini bar
Guest laundry pick-up
AC set up

Linen, wardrobe and tailor
Know and follow procedures for uniform and linen exchange.
Methodically organize uniform and linen storage.
Be involved in the uniform and linen inventory.
Deliver guest room linen to the pantry.
Mend and maintain employees' uniforms in good order.
Ensure any damage that may occur to any linen or uniform is followed up quickly.
Ensure that the sewing machines and other equipment are in good working condition, and report to the supervisor for any repair requirements.

Public area
Know and strictly follow all established cleaning procedures for:
Polishing
Vacuuming
Scrubbing
Mopping
Shampooing
Dusting
Washing
Deep cleaning
Complete room/public area crew work assignment sheet.
Know how to operate and use available housekeeping machinery and chemicals according to established standards.
Ensure the cleanliness of public areas and public toilets meet standards.

Qualifications
Previous experience in housekeeping, cleaning, or room attendant positions within a hotel, luxury residence, or similar environment preferred.
Comprehensive knowledge of cleaning techniques, products, and modern housekeeping equipment.
Excellent organizational and time management skills, able to prioritize tasks and work efficiently without constant supervision.
Meticulous attention to detail and commitment to delivering superior standards of cleanliness and presentation.
Understanding of laundry care, including specialist fabrics, garment steaming, and stain removal.
Clear and respectful communication skills, including the ability to follow both written and verbal instructions.
Flexible and adaptable, willing to work weekends and evenings if required.
English language skills are essential.

About the Company
Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.

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