Transaction Banking Senior Officer

SUMMARY OF ROLE:

The Senior Transaction Banking Officer is responsible for driving the growth, sales, and delivery of transaction banking products and services for corporate, SME, and semi-government clients. The role focuses on expanding digital banking adoption, managing strategic client relationships, achieving business targets, and supporting the implementation of transaction banking solutions including Corporate Internet Banking (CIB), Remote Deposit Capture (RDC), cash management solutions, and corporate credit cards. The role also provides guidance to junior staff, supports business development initiatives, and ensures compliance with regulatory and internal policies while maintaining high standards of customer service and operational efficiency.

KEY RESPONSIBILITIES:
Sales & Revenue Growth
• Achieve assigned financial and revenue targets in line with the transaction banking business plan.
• Drive sales and utilization of transaction banking products including CIB, RDC, corporate credit cards, and cash management solutions.
• Monitor portfolio performance and identify opportunities to enhance revenue generation and profitability.
• Support the development and execution of sales strategies to increase market penetration and wallet share.

Business Development & Client Acquisition
• Identify and acquire new corporate, SME, and semi-government clients within target market segments.
• Lead client meetings, presentations, and product demonstrations to promote transaction banking solutions.
• Develop tailored solutions based on customer requirements and business needs.
• Build and maintain a strong pipeline of prospective clients and business opportunities.

Client Relationship Management
• Manage and strengthen relationships with key corporate clients to ensure long-term business retention and growth.
• Act as a trusted advisor to clients by understanding their transaction banking requirements and providing suitable solutions.
• Ensure high levels of customer satisfaction through proactive engagement and timely issue resolution.
• Conduct regular client visits to identify opportunities for cross-selling and service enhancement.

Cross-Selling & Product Promotion
• Promote and cross-sell transaction banking products and other banking services including POS, trade finance, treasury, retail, and insurance products.
• Support integrated solution selling to maximize client value and increase product penetration.
• Identify opportunities to expand existing relationships and increase utilization of digital banking channels.

Digital Transformation & Adoption
• Drive digital transformation initiatives by promoting migration from manual banking processes to digital channels.
• Educate clients on the benefits, security, and operational efficiency of digital banking solutions.
• Support onboarding, implementation, and activation of transaction banking platforms and services.
• Monitor product utilization trends and recommend initiatives to improve customer adoption and engagement.

Customer Service & Operational Support
• Provide high-quality and professional customer service to corporate clients and internal stakeholders.
• Ensure timely resolution of customer inquiries, complaints, and operational issues.
• Coordinate with internal departments to ensure smooth processing and delivery of transaction banking services.
• Maintain service quality standards in line with bank policies and customer expectations.

Process Innovation, Automation & Digitalization:
• Drive continuous process improvement through innovative, automated, and digital solutions once required
Business Control & Governance
• Ensure adherence to the bank's policies, regulatory requirements, and industry standards in all operational activities.

Self/People Development & Continuous Learning:
• Continually update oneself through knowledge acquisition, on-the-job training, or project involvement; advocate and support others to do the same.

Requirements
· Omani Nationals Only
· Bachelor’s degree in Finance, Banking, Business Administration, or related field.
· 3–5 years of experience in Corporate Banking, Transaction Banking, or related roles.